Just wanted to put this out there, in case anyone is considering GPS units.
I have a Streetpilot 2610. Bought it as a factory refurb, over Ebay, last May. Never was able to get it registered b/c the software that came with it never seemed able to connect to the Garmin servers. Didn't think twice about it.
In August, 2006, while cruising through Quebec, the touchscreen suddenly stopped working while I was trying to navigate some construction mess. Ugh! I was only able to use the remote control.
Not having a printed receipt from Ebay (I know, bad bad me!), I quickly gave up hope of ever having it repaired and relegated myself to use by remote control.
I was having difficulty re-installing the map software on a new computer today, and called Tech support. I got an American who spoke fluent English (hooray!) and was as pleasant and helpful as could be. After recently spending over 8 hours (total) on the phone with foreign tech support people with THICK accents, this was such a joy! :biggrin:
I found a receipt in Paypal, was able to copy it to Word and email it to him (ah, the wonders of technology!), and instantly, he emailed me back the unlock codes for the maps, and the registration code. After I got it registered, he then also set up an RMA so that I can send the unit back in (after my trip to PA this weekend), and have the touchscreen repaired under warranty.
The whole process was smooth, pleasant and amazingly easy.
What a breath of fresh air to have someone who thinks through a process, instead of reading scripted cards, and who can be truly helpful.
If you're looking at GPS, I can't say enough for Garmin's service!!! (I do happen to love my Streetpilot too!). :smile:
I have a Streetpilot 2610. Bought it as a factory refurb, over Ebay, last May. Never was able to get it registered b/c the software that came with it never seemed able to connect to the Garmin servers. Didn't think twice about it.
In August, 2006, while cruising through Quebec, the touchscreen suddenly stopped working while I was trying to navigate some construction mess. Ugh! I was only able to use the remote control.
Not having a printed receipt from Ebay (I know, bad bad me!), I quickly gave up hope of ever having it repaired and relegated myself to use by remote control.
I was having difficulty re-installing the map software on a new computer today, and called Tech support. I got an American who spoke fluent English (hooray!) and was as pleasant and helpful as could be. After recently spending over 8 hours (total) on the phone with foreign tech support people with THICK accents, this was such a joy! :biggrin:
I found a receipt in Paypal, was able to copy it to Word and email it to him (ah, the wonders of technology!), and instantly, he emailed me back the unlock codes for the maps, and the registration code. After I got it registered, he then also set up an RMA so that I can send the unit back in (after my trip to PA this weekend), and have the touchscreen repaired under warranty.
The whole process was smooth, pleasant and amazingly easy.
What a breath of fresh air to have someone who thinks through a process, instead of reading scripted cards, and who can be truly helpful.
If you're looking at GPS, I can't say enough for Garmin's service!!! (I do happen to love my Streetpilot too!). :smile: