Late last week I emailed [email protected] explaining that I wanted to order some stuff that was showing as in stock, and although I had not done business with them before, I would be shipping to the billing address of my card.
I further emphasized it was critical that the stuff be shipped out TODAY via UPS Next Day Air, and that I would be home to meet the driver tomorrow. I specifically asked if there would be any delay for "verification", and was assured there would not be because I was shipping to the billing address. I
received an email saying, "no problem".
I called them about five minutes after Adorama opened this morning to place the order. I called rather than placing the order online because I wanted to talk to a human and make SURE there would be no delay. I again repeated my concerns to sales person Frank B and was assured that there would be no
problem or verification delay, and that the order would go out today via UPS Next Day Air, and I PAID for UPS Next Day Air.
I placed the order with them and I arranged to take a vacation day to meet the driver at my home tomorrow (Wednesday).
Frank emailed me a copy of the order this morning and I heard nothing further until I got home and read this email saying:
"Hi Michael Nelson,
Thank you for placing an order with Adorama.
We would like to inform that your order is being held
for the following reason.
Your order is being held for shipping address verification.
Please contact us with the above order number, so that we may
your order.
Thank you for your patronage.
Adorama Verification Dept.
[email protected]"
So naturally I called the numbers listed in the email and they were closed. I left a blistering message for Tobias.
What is the problem with these people? Shipping and billing are THE SAME ADDRESS. It is all as my bank (Citibank) has it on file, including the first of two phone numbers I gave (my cell phone). They wanted a number other than the cell, so I gave them the only other number I have, which is a
Vonage VOIP number. It is NOT listed with directory assistance, nor is my cell number. I suspect this is the issue, although they had the entire working day to ask me, they didn't send their verification email until 8:30PM their time.
So now, even though I did everything I could to ensure this would not happen, it has happened, and I am wasting a vacation day to meet a driver who will not show up in spite of all assurances from Adorama to the contrary.
I further emphasized it was critical that the stuff be shipped out TODAY via UPS Next Day Air, and that I would be home to meet the driver tomorrow. I specifically asked if there would be any delay for "verification", and was assured there would not be because I was shipping to the billing address. I
received an email saying, "no problem".
I called them about five minutes after Adorama opened this morning to place the order. I called rather than placing the order online because I wanted to talk to a human and make SURE there would be no delay. I again repeated my concerns to sales person Frank B and was assured that there would be no
problem or verification delay, and that the order would go out today via UPS Next Day Air, and I PAID for UPS Next Day Air.
I placed the order with them and I arranged to take a vacation day to meet the driver at my home tomorrow (Wednesday).
Frank emailed me a copy of the order this morning and I heard nothing further until I got home and read this email saying:
"Hi Michael Nelson,
Thank you for placing an order with Adorama.
We would like to inform that your order is being held
for the following reason.
Your order is being held for shipping address verification.
Please contact us with the above order number, so that we may
your order.
Thank you for your patronage.
Adorama Verification Dept.
[email protected]"
So naturally I called the numbers listed in the email and they were closed. I left a blistering message for Tobias.
What is the problem with these people? Shipping and billing are THE SAME ADDRESS. It is all as my bank (Citibank) has it on file, including the first of two phone numbers I gave (my cell phone). They wanted a number other than the cell, so I gave them the only other number I have, which is a
Vonage VOIP number. It is NOT listed with directory assistance, nor is my cell number. I suspect this is the issue, although they had the entire working day to ask me, they didn't send their verification email until 8:30PM their time.
So now, even though I did everything I could to ensure this would not happen, it has happened, and I am wasting a vacation day to meet a driver who will not show up in spite of all assurances from Adorama to the contrary.
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