I bought a D2h a few months back that was very rarely used (had 4k shutter actuations on it), previous owner didn't have any issues with the camera and I even asked if they had sent it in for the service advisory Nikon USA put out for incorrect exposure metering. He said it never had and didn't know anything about that issue. So I use it for a few days and notice the exposure metering is WAY off. I had a upcoming race in July so I hold off sending it into Nikon so that I had the camera for the race. Camera works great, besides the fact that I have to shoot everything in Manual mode (not entirely bad since it pushed me to learn how to set it up properly).
A couple weeks ago I send it into Nikon for the service advisory and I asked if they could do a overall check up to make sure it didn't also have the AF issue which they have another service advisory for. Few days later I receive an email acknowledging that the communication metering (exposure meter) is incorrect and that it'll cost $432.50 to fix it. I immediately get on the phone with a rep and question him why I'd be charged for something Nikon USA has a service advisory out for. He says Nikon never has and never will do free repairs on items without a warranty. I explain to him once again about the service advisory and even show him exactly where the service advisory is on the Nikon USA website. He puts me on hold to speak to his supervisor and comes back about 5-10mins later and tells me he is going to forward my info to the Nikon Service Department for a further investigation. I tell him I don't understand why there's an investigation for something as black and white as Nikon putting a service advisory out and stating a complimentary repair will be done for any D2h experiencing this problem. He says there's nothing he can do and he will contact me via email. Few days go by and I haven't heard a thing, so I call in and get ahold of another Nikon rep. I explain everything to her and she seems to actually want to help me, unlike the last guy. Once again I'm put on hold for 10mins and she tells me the exact same thing the last guy told me. I then ask her, "How long is this going to take? You've had my camera for a week and not an inch of progress has been made and your telling me your going to do the exact same thing the last rep said he'd do." She tells me there isn't any notes left by the other rep showing he was going to do what he said. She tells me she's going to handle this herself and will notify me herself. The weekend passes and Monday comes along, still haven't heard from her.
I get home Monday evening and I have a piece of mail from Nikon. Its the service acknowledgement estimate for the work to be done on the camera. Once again the only repair stated is for the incorrect exposure metering only now there's no charges. Sweet! I call up Nikon to make sure everything is good and he tells me the repairs are being covered by Nikon because of the service advisory and that it'll take 7-10 business days for the repair. Sounds great to me
The next day I get an email from the rep I spoke with last week saying the service advisory will cover the repair for the incorrect exposure metering but now there's a new repair, bent CF card contact pin. I check out the service estimate and what do you know, the cost to fix the bent pin is the exact same as what they wanted to charge me originally for the exposure metering. Coincidence? Possibly but I'm doubting it. Not to mention I never had any other issues besides what I sent it in for.
Back on the phone with Nikon to see what the hell is going on. I explain to the rep that I've never had any issues with CF cards and the camera and don't understand how all of a sudden there's a bent pin and the repair cost is exactly the same as the other repair. She asks if I want to approve the repair and I tell her no, I never had a CF card issue before so I shouldn't have one when I get my camera back. She then tells me that Nikon doesn't do partial repairs. So I can either pay for them to fix this "bent pin" and have the service advisory done, or I don't pay and nothing is fixed. I tell her I feel the service advisory should be taken care of regardless, I didn't break the camera, it was Nikon's fault which they have acknowledged and came up with a solution. She continues to tell me they don't do partial repairs, so she's no help anymore. I ask to speak with a supervisor because she can no longer assist me. She tells me the supervisor will tell me the same thing, and I tell her that's fine but atleast a supervisor can make a proper decision something she apparently cannot do. She bables on about the repair and I tell her I just want to speak with your supervisor. I'm put on hold for 15-20mins until she finally comes back on the line A LOT calmer (over that time frame I also cooled down aswell) She tells me that her supervisor is dealing with another customer but informed her that they will process my request for a partial repair. She says that they don't always do the partial repairs but that she can put in a request if I'd like to. I tell her yes I do, and she says she'll be in contact with me via email. 3 days have passed and I haven't heard a word. I've been trying to call them today and everytime I call (used different phones even) I'm getting nothing. The phone doesn't even ring. I don't know if their powers out, switching phone lines or what. I check my status online and it says they're waiting for for estimate approval.
What do you guys think I should do? I know for a fact I didn't have any CF card issues before sending it in. So I can't justify shelling out almost $450 to replace the CF card reader. Nikon has had my camera for 2 weeks now and it appears that nothing has been done to it. It seems like the only thing that has been done, is me going in circles. Do you think Nikon should repair my D2h per request and the service advisory without having to do the CF card reader repair? My gf says I should write a letter and send it to both Nikon USA and the Better Business Bureau, and I am highly considering this. I understand the no partial repair policy Nikon has, but I didn't send the camera in for a repair I caused. I sent it in for an issue I had which is covered by Nikon USA's service advisory. I would think Nikon would take care of this regardless. Do I seem like I'm out of line in this situation??
A couple weeks ago I send it into Nikon for the service advisory and I asked if they could do a overall check up to make sure it didn't also have the AF issue which they have another service advisory for. Few days later I receive an email acknowledging that the communication metering (exposure meter) is incorrect and that it'll cost $432.50 to fix it. I immediately get on the phone with a rep and question him why I'd be charged for something Nikon USA has a service advisory out for. He says Nikon never has and never will do free repairs on items without a warranty. I explain to him once again about the service advisory and even show him exactly where the service advisory is on the Nikon USA website. He puts me on hold to speak to his supervisor and comes back about 5-10mins later and tells me he is going to forward my info to the Nikon Service Department for a further investigation. I tell him I don't understand why there's an investigation for something as black and white as Nikon putting a service advisory out and stating a complimentary repair will be done for any D2h experiencing this problem. He says there's nothing he can do and he will contact me via email. Few days go by and I haven't heard a thing, so I call in and get ahold of another Nikon rep. I explain everything to her and she seems to actually want to help me, unlike the last guy. Once again I'm put on hold for 10mins and she tells me the exact same thing the last guy told me. I then ask her, "How long is this going to take? You've had my camera for a week and not an inch of progress has been made and your telling me your going to do the exact same thing the last rep said he'd do." She tells me there isn't any notes left by the other rep showing he was going to do what he said. She tells me she's going to handle this herself and will notify me herself. The weekend passes and Monday comes along, still haven't heard from her.
I get home Monday evening and I have a piece of mail from Nikon. Its the service acknowledgement estimate for the work to be done on the camera. Once again the only repair stated is for the incorrect exposure metering only now there's no charges. Sweet! I call up Nikon to make sure everything is good and he tells me the repairs are being covered by Nikon because of the service advisory and that it'll take 7-10 business days for the repair. Sounds great to me
The next day I get an email from the rep I spoke with last week saying the service advisory will cover the repair for the incorrect exposure metering but now there's a new repair, bent CF card contact pin. I check out the service estimate and what do you know, the cost to fix the bent pin is the exact same as what they wanted to charge me originally for the exposure metering. Coincidence? Possibly but I'm doubting it. Not to mention I never had any other issues besides what I sent it in for. Back on the phone with Nikon to see what the hell is going on. I explain to the rep that I've never had any issues with CF cards and the camera and don't understand how all of a sudden there's a bent pin and the repair cost is exactly the same as the other repair. She asks if I want to approve the repair and I tell her no, I never had a CF card issue before so I shouldn't have one when I get my camera back. She then tells me that Nikon doesn't do partial repairs. So I can either pay for them to fix this "bent pin" and have the service advisory done, or I don't pay and nothing is fixed. I tell her I feel the service advisory should be taken care of regardless, I didn't break the camera, it was Nikon's fault which they have acknowledged and came up with a solution. She continues to tell me they don't do partial repairs, so she's no help anymore. I ask to speak with a supervisor because she can no longer assist me. She tells me the supervisor will tell me the same thing, and I tell her that's fine but atleast a supervisor can make a proper decision something she apparently cannot do. She bables on about the repair and I tell her I just want to speak with your supervisor. I'm put on hold for 15-20mins until she finally comes back on the line A LOT calmer (over that time frame I also cooled down aswell
) She tells me that her supervisor is dealing with another customer but informed her that they will process my request for a partial repair. She says that they don't always do the partial repairs but that she can put in a request if I'd like to. I tell her yes I do, and she says she'll be in contact with me via email. 3 days have passed and I haven't heard a word. I've been trying to call them today and everytime I call (used different phones even) I'm getting nothing. The phone doesn't even ring. I don't know if their powers out, switching phone lines or what. I check my status online and it says they're waiting for for estimate approval. What do you guys think I should do? I know for a fact I didn't have any CF card issues before sending it in. So I can't justify shelling out almost $450 to replace the CF card reader. Nikon has had my camera for 2 weeks now and it appears that nothing has been done to it. It seems like the only thing that has been done, is me going in circles. Do you think Nikon should repair my D2h per request and the service advisory without having to do the CF card reader repair? My gf says I should write a letter and send it to both Nikon USA and the Better Business Bureau, and I am highly considering this. I understand the no partial repair policy Nikon has, but I didn't send the camera in for a repair I caused. I sent it in for an issue I had which is covered by Nikon USA's service advisory. I would think Nikon would take care of this regardless. Do I seem like I'm out of line in this situation??
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