You might want to try Verizon.
According to an article this week in our local paper, they came out a little better than Comcast in a recent customer satisfaction survey. From the article:
..."Being the best of the worst is not good enough for us," Miguel Quiroga, Verizon's executive director of customer experience, said...
That says it all.
I switched to Verizon for cell phone service in November, and had a couple of bumps in the road. I agree that the automated service leaves a lot to be desired (I can't stand pushing all those buttons), but once I got a live voice on the phone, I had no problem with getting things resolved. I was actually quite pleased, as the issue was a bit complex, but the representative immediately understood what was going on, and was able to fix the problem without my having to explain things a thousand times.That's funny! In fairness, what kills Verizon's customer service experience is running the automated menu gauntlet, which can take up to 10-minutes to get a human. Once you get one, the chances of getting a knowledgeable one that can deviate from the standard script is high. I've had a few negative experiences with Verizon's customer service, but nowhere near the misery I've had with Comcast.