Hello there. I spent the day at my mom's yesterday and my niece had her new Dell Inspireon 6000 Laptop with her. She just got it new from Dell in September of this year and as already had to replace the motherboard in the thing. She also told me that Dell will no longer give you the OS Disk and Drivers Disk - supposedly you have to pay for those now. She said she spent hours argueing with tech support about getting the disks, finally they sent them to her and Dell wants her to send them back. Gimme me a break. Has anyone bought a Dell recently? And are they really not giving you the OS Disk and Drivers Disk? That is just crazy. Anyway. She also said that her front audio medio buttons (right on the front edge of the laptop) have never worked. So I say "Oh this should be an easy fix". Well, hours later, after loading/unloading/reinstalling drivers, software, even flashed the bios still no worky. I eventually gave up. Also FN-PG UP/PG Down does not control the volume either. Also unloaded/reloaded with the latest version of QuickSet which is the program that is used to control the audio keys. My questions for laptop and Dell Laptop users: Have you seen or experienced this problem where the front audio/media keys simply do not function at all? I feel like there is a simple solution and hopefully have missed it. You know I never looked at bios configuration. I wonder if there is something in BIOS to enable/disable front audio controls? Feel free to throw ideas and suggestions and I will give them a shot. Thanks All!