Yes it had to happen eventually I suppose. This was because of not ensuring it was on a tripod quick release plate properly . it damaged the top screen and casing. As it is insured I decided first to ask the insurers what the claim proceedure was against getting a quote first. I got a claim form to download which i filled in and also included two photos of the damage. Guess it is a lot easier to show than explain. It took a week, by snail mail, for the insurance agents to forward on the claim . today I had a phone call from insurers and they are arranging for the camera to be collected tomorrow . Having seen photos of the damage they think (I say hopefully) it is repairable, but have to wait a report from their people. Out of interest they did say I could get a local estimate as an alternative but I decided it was better to let their people look at it. That way I can't be accused of upping the bill and make a fraudent claim. If making a genuine claim one has to be absolutely honest from the outset or one could land in deep trouble. Needless to say I am as sick as a pig over this as Ibought the camera from my fathers inheritance money, so it has sentimental value as well. i have remembered to remove the memory cards and hot shoe cover, but they want the battery left in, which is understandable Ok it is back to using my backup Nikon D300 camera for a time until i know the outcome.