Help! wifes mac keeps showing dialog box

Joined
Mar 22, 2008
Messages
457
Location
NY
Hi all, my wife keeps getting a pop up box while on her mac book, it goes something like this: Shows picture of i-disk globe in cap. letters it reads____> WEB_AUTH_MSG_WITH_PARAMETERS_KEY. It asks for a user name and password. My wife does not have these. Any help would be greatly appreciated. Mike
 
Joined
Feb 2, 2005
Messages
35,248
Location
Arizona
Real Name
Chris
This sounds like an FTP error. When you say "keeps getting" what are you referring to? What application is she running, what is she doing when the dialog appears. What happens when she clicks on the cancel button. Has she tried CMD-{period}?
 
Joined
Mar 22, 2008
Messages
457
Location
NY
Thanks guys, she is running os 10.4.11. This box will pop up when on line and off. When she hits cancel it will go away only to return. We will try the cmd. Mike
 
Joined
Mar 22, 2008
Messages
457
Location
NY
Thanks everybody for pitching in. We solved the problem by erasing and re-installing the OS. She lost some work, but was not to important. Mike
 

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