I really hate being lied to. I also hate when people do not meet their commitments. Some time ago I asked B&H (b&hphotovideo.com) to notify me when the Nikon D200 was available; they said they would. I never received a notice that they had the D200 for sale. I am a long time customer. Yesterday, Sunday, I was on a Forum and learned that B&H was selling the D200 on their web site and that others had purchased that camera. I went to the site ordered a D200 and was given an order number. Today I got an email saying that B&H made a “mistake” and that there was no D200 to send me. I called Customer Service. The rep there first implied that I had made some kind of error, or my email address might not be correct and that is why I did not receive their notification that the Nikon D200 was available. Then the rep said that there was “no time” to send out notices, because the D200 came in on Friday and was sold out in an hour. When the rep could not answer as to how they were selling them on the Web on Sunday, or why his answers made no sense I asked for a supervisor. The supervisor admitted that they never sent out notices to their loyal, long-time customers (“we’re the biggest company”) because someone made a decision to NOT send notices and instead just sell them on the web. He also had no reasonable explanation as to why orders were accepted and order numbers given out when there were no longer any cameras available. The supervisor didn’t see anything wrong with their business practices (failure to meet a commitment, and lying to a customer), because the “rep” just tells you what he thinks might be an answer, right or wrong, and, that not notifying a customer when they said they would is just the way it is. But, the supervisor apologized profusely and said they would waive shipping charges for me when a camera comes in. I hate being lied to. I hate it when a company makes a commitment and then deliberately ignores it. There is an old saying, “You can forgive, but not forget.” I don’t expect anyone to refuse to buy from B&H. If they have a product and you can’t get it elsewhere, that’s understandable. As for me, I will always try to find another source and will even pay more (just a very little more) so I don’t have to do business with a company like B&H that has given me such bad service, and lied on top of it.