Last Sunday I put together a pretty big order to Freestyle, several different formats of film, enlarging paper, some extra bulbs for my enlarger, etc, in total, about $900 worth of stuff, by far the largest film order I've ever placed. As usual, most of it shipped Monday morning (some was delayed a few days) and because I live in Ca it arrived on my doorstep at 9:35am on Tuesday. I arrived home at 5:30 to find a torn FedEx tag on my doorstep and about $700 worth of film gone.:frown: I immediately called FedEx, nearly hysterical... and they opened an investigation and told me to call back the next morning. I did, they said the driver left the packages and I should contact the shipper to initiate a claim. So Wednesday I called Freestyle and told them what happened, they apologized for my inconvenience and Thursday reshipped my order (to my work address). I've read so many horror stories about stuff like this, I thought I would end up screwed. FedEx was very helpful and responsive and Freestyle was just awesome!:smile: While I'm still a bit unnerved as they had to come to my door to know I had packages there, I'm very grateful to my Rottie mutt who I know told them it wasn't a good idea to come inside and to Freestyle for their responsiveness and customer oriented business practices.