Ummm . . . I started out my career writing technical manuals.Actually, I think it's a waste of time reading the manual.
Sorta like getting comments when images are posted.......!Ummm . . . I started out my career writing technical manuals.
We once included an addressed prepaid comment card with the manuals to see where we could improve things. 20,000 manuals were sent out with the systems. My boss went into see the head of marketing to sadly report that we'd only gotten something like 70 replies after 6 months and the head of marketing said
"70 replies? You actually got 70 users to reply? That's an incredibly good response rate."