Has anyone here ever used Mack Warranties. I've done some research online and everything I read is negative. I have a Nikon lens with a Mack extended warranty but I'm thinking I should forget the warranty and send it to Nikon. Any comments?
What have you read that was negative? I'd also like to know other people's experiences. I work about 10 minutes away from Mack and it would be a very convenient place for repairs.
I only have one repair experience with them. I brought in my 180/2.8 AF to them because I had screwed up the focus while trying to twist off a stuck filter. The lens was unusable.
I was told by the counter guy to expect to have to wait 5 to 10 business days for an estimate. You can check online (like Nikon) to see what stage your lens is at. I started bugging them by phone after about 10 days, and after two weeks, I finally got an estimate of $145 to repair the lens. I OK'd it immediately.
The lens then sat for another two weeks before the tech got to it (and after I called and bugged them again). The day the tech got to it, the status online changed to "waiting for parts". Later that day, the status changed again to "completed".
I went the next day with my D200. The counter guy brought out the lens and handed it to me. I put it on my camera and it focussed, but was acting stangely. I gave it back to the guy, he tried it, brought it into the back to show someone, and came back out.
He then told me that the lens needed a part for the focussing mechanism that Nikon didn't have anymore, and that there would be no charge.
So the good thing is: I have the lens back, and it's mostly functional, and it cost me nothing.
The bad thing is: I don't think they were going to tell me that the lens wasn't working exactly right. If I hadn't brought my camera in, they might have charged me and I would have discovered the problem when I got home.
The other thing is: It took four weeks. That's probably no better or worse than Nikon. I expect it's comparable. But it sucks.
One more thing is: About a year and a half ago I bought a refurbished 70-200 VR directly from Nikon. When I got it the VR was inoperable and I returned it. So Nikon is not 100% reliable either.
Thanks for the comment. What I have read is pretty similar to your experience and worse. Items sitting around for long periods of time and repairs not done properly. I have also read of various instances where the equipment was returned with damages that were not present when originally sent.