Microsoft Surface in trouble

Discussion in 'General Discussion' started by Palouse, Aug 11, 2017.

  1. rick_reno


    Dec 3, 2012
    N Idaho
    I really thought about getting one of those, but after trying W10 on a Lenevo I didn't want anything to do with one of them.
  2. Butlerkid

    Butlerkid Cafe Ambassador Moderator

    Apr 8, 2008
    Rutledge, Tennessee
    They always seemed way over priced for what you got....
  3. "They always seemed way over priced for what you got...."

    They are the "MAC AIR" of the windows pay for thin.

    Notice CR never said what the failures are nor their sample size.
    I take their reports with a HUGE grain of salt.
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  4. I just finished reading an article in our newspaper about how the NFL will be using those for all sideline reviews of referee decisions this year, and how pleased all the teams are with them. I'm sure the NFL will buy new ones every year, however.
  5. I have a four year old model and a one year old one and all I can say is I am very pleased. No problems that I have seen. Hope that continues. What amazes me is just how fast the boot up is. For my needs they are good. I did get my last one on a great sale at Christmas time. Yes I agree they are overpriced. Time will tell but then they are computers. Would like to know what the problems are that they are reporting.
  6. I bought a Surface Pro when they first came out.
    Yes, pricey.
    I used it for work.
    I work from a home office 50% and local travel 50% of the time.
    It lasted a couple of years and then one day it slipped out of my leather portfolio and fell to the ground.
    Totaled. Just a small piece of the frame broke but was not at all viewable.
    Having them repaired is a joke. If you look at some of the tutorials online you just about have to destroy it to access it for repair.
    After that I bought a Surface Pro 3 from a Café member about 2 years ago.
    Great condition with docking station. Awesome price.
    It's a very fast machine. It is much faster than my I7 desktop.
    With the docking station it could very easily replace any desktop out there.
    Using the docking station you can view on just about any size monitor. Mine connects to a 24 inch monitor.
    When giving customers PowerPoint presentations at the office it looks great on a 70 inch monitor.
    I have learned that you just have to be very careful handling them.
    Once my desktop and my Surface Pro 3 live out their usefulness I plan on switching to Mac.
    I am not a real fan of what Microsoft is doing with the Windows 10 fiasco. So I feel Mac is my best alternative.
    Last edited: Aug 11, 2017
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  7. davidzvi


    Apr 30, 2005
    When they work they are great. But yes servicing them is a joke. It really surprises me that MS would aim these at the corporate world and not make them field serviceable. It would be one thing if they were inexpensive.

    The NFL is using them, but not every team is.
  8. Growltiger

    Growltiger Administrator Administrator

    Sadly, the trend is for all consumer devices to be throw-away. This even applies to large appliances. I had a large expensive GE fridge/freezer. The ice/water system was only repairable because I bought specialist parts and took it apart myself (many times). Eventually it went to the recycling dump. Even when devices fail in warranty, the manufacturer may simply discard the failed unit and supply a new one. I hate it when batteries cannot be replaced easily, as in iPhone, iPad and the latest Samsung phones.

    Regarding Windows 10, I see it as little different from OS X (I have both), they both do the job of letting me run programs, which is what makes computers useful. Nowadays there are also people disillusioned with the way OS X is going (The dedicated MacOS development team has been scrapped, OS X development is now mixed in with iOS development, which is where the big profits are.) The grass always looks greener on the other side of the fence. Better to stick with what you have learned.
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    • Agree Agree x 1
  9. If something breaks prematurely under normal use (whatever that may be) I worry. If it is so fragile that it can't stand up to rough use, that is another thing and for a cheap or affordable product that may be OK. If it is overpriced, then it's bad!
    I used to be a CR fan-boy for years, but over the last 15 or so I have had serious disagreements with their findings.
  10. sypher


    May 24, 2006
    Cougar Country
    A big problem I have with this article from CR is they don't provide there methodology. Knowing there methodology would help understand their biases.
    Also, it seems to me they crucified Apple last year, and after Apple, or customers complained, they retracted what they said a couple days later.
    Disclaimer: I've owned a surface pro 3 for three years, used almost daily without any problems. The people I know that use them, including the surface pro 2 running rt, have enjoyed them.
    I'm not a huge fan of Windows 10, but it is what it is.
  11. davidzvi


    Apr 30, 2005
    I'll add my son is on his third. And Pro, RT, and Pro 2. The Pro died but was replaced with a Pro 2 under warranty. Which was actually a bit cheeky on his part. He works for MS and the first two were intern gifts.

  12. I did have a few problems with my original Surface.
    But it seems like a firmware upgrade usually fixed any problems.
    I always keep a recent backup using Macrium Reflect and in those scary times when seemed to crash and not restart I just restored from the backup. I did not need to restore that many times. I probably didn't really need to but Macrium Reflect being so easy to restore I felt more comfortable just doing that.
    With my Surface Pro 3 there have been absolutely zero problems.
    If you treat it with care to resist breakage it will last a very long time.
    I am a huge fan of the docking station. Additional USB ports, Ethernet connection and external monitor connection.
  13. So the trouble had surfaced
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  14. That's a winner! (y)(y)(y)
  15. sypher


    May 24, 2006
    Cougar Country
    J.D Power and Associates ranks Microsoft over Apple
    “The Microsoft Surface platform has expanded what tablets can do, and it sets the bar for customer satisfaction,” said Jeff Conklin, vice president of service industries at J.D. Power. “These tablet devices are just as capable as many laptops, yet they can still function as standard tablets. This versatility is central to their appeal and success.”
    J.D. Power 2017 U.S. Tablet Satisfaction Study
  16. sypher


    May 24, 2006
    Cougar Country
  17. I really like the Surface Pro form factor, screen etc. Use it at work. We all use Macbook Pros at home and at times wish Apple would make with something with a similar form factor / features that runs OS X.
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