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NIK Software - answer to speed question

Discussion in 'Nikon Capture and View NX' started by SWLD, Sep 30, 2008.

  1. SWLD

    SWLD

    981
    Feb 10, 2008
    GB
    I emailed NIK Software and asked them if they had any tips for speeding up NX2. This is what they said:


    Dear Simon,

    Thank you for your email. Nikon Corporation is head of support for Capture NX 2, Capture NX, and Color Efex Pro 2.0 for Capture NX/NX2. They will likely be better able to assist you with the issue you describe. You may go to their website below where you can submit a support issue and/or browse the knowledge database, or you may contact their support center by calling the toll free number below.

    http://support.nikontech.com
    Nikon Technical Support:1-800-Nikon-UX (1-800-645-6689) 24 hours a day, seven days a week, 363 days a year.
    www.nikonusa.com

    Best regards,

    Shane Melstrom
    Technical Support Specialist

    Nik Software, Inc.
    7588 Metropolitan Drive
    San Diego, CA 92108
    Voice: 619-725-3150
     
  2. kiwi

    kiwi

    Jan 1, 2008
    Auckland, NZ
    Sorry, I'm sort of missing your point ?
     
  3. SWLD

    SWLD

    981
    Feb 10, 2008
    GB
    Apparently they wrote the code for NX2 so they should know how to speed it up.
     
  4. you want them to optimize the code for you ? Im missing the point aswell.
     
  5. SWLD

    SWLD

    981
    Feb 10, 2008
    GB
    Er, no. I thought they might know whether it's an installation problem or some sort of conflict with Windows/other software.
     
  6. Okay, so you need support, and they directed to you the place to get that.
     
  7. SWLD

    SWLD

    981
    Feb 10, 2008
    GB
    I didn't say they didn't.
     
  8. digitalzed

    digitalzed

    341
    May 14, 2006
    N. Cal
    I believe Nikon wrote the code for NX2, and Nik supplied their U-Point Technolgy code and perhaps a few other bells and whistles. It is called Nikon Capture NX 2, not Nik Capture NX 2.
     
  9. My guess is that this is a matter of contract between Nikon and Nik. Typically, when different companies collaborate to create a software program, one of them is designated as the party responsible for handling "first-tier support," that is, supporting the end-user (the customer).

    It appears that NX is a jointly developed application. The splash screen (which you can also view in the Help>About Capture NX window) displays several patents. Some of the patents are held by Nikon and some by Nik Multimedia, Inc.

    Capture is held out as a Nikon product, not a Nik Multimedia product, although it certainly features Nik technology prominently.

    Therefore, what they are telling you is that Nikon is responsible for answering your question. Which means, of course, that you will ask Nikon, which won't know the answer, so Nikon will ask Nik, which will answer part of the question, pass an incomplete answer to Nikon, which will pass the answer to you, in about a month. Maybe. (Sorry if my cynical side is showing...)

    I was similarly puzzled a while back when Nik offered its Color Efex Pro filters for Photoshop but not for Capture, since it seemed like they wrote both programs.

    My advice: you will probably get a better answer, and faster, here in Nikon Cafe than trying support. Seems like some pretty smart people participate here.

    Anyway, good luck.
     
  10. SWLD

    SWLD

    981
    Feb 10, 2008
    GB
    You're exactly right Geoffrey. NIK told me to ask Nikon, which I did. Nikon (Europe) didn't have anyone available who know's anything about Capture NX. So it's Catch 22.

    In my opinion it's not good enough and it's the reason why I posted the above email here in the first place.

    I paid £120 GBP ($213 USD) for NX and £75 GBP ($133 USD) for the NX2 upgrade version. This gives a total of £195 GBP or $346 USD. For this amount of money NIK and/or Nikon should look into customer queries properly and not fob them off with excuses.

    Btw, I asked Nikon Europe's customer support why they were charging existing NX owners to upgrade to NX2 (when NX won't read D700 files). Their answer was that it was a marketing thing and nothing to do with them. This is not what I call good customer service.

    They should take a leaf out of Ikegami's book. Ikegami provide real customer service. If you buy an Ikegami camera (which I have) and something goes wrong, Ikegami sort it out darned quick - no messing about and no excuses.
     
  11. Frankly, I never even tried Nikon service with respect to Capture NX because I always found the answers that I need here.

    The service that they provided on my camera was actually very good (at least here in the US).

    Capture NX2 is a great program. Don't give up on it just because you find Nikon and Nik to be unresponsive. Test the knowledge of the folks here for solutions to your problems.
     
  12. SWLD

    SWLD

    981
    Feb 10, 2008
    GB
    No comment Tom - not one that's printable anyway.
     
  13. mdirvin

    mdirvin

    230
    Jan 30, 2007
    East TN
    Simon,

    I originally started using a workflow that used iView for cataloging, Photomachanic for browsing, an Capture NX for a raw converter. I purchased Capture NX, then paid for the upgrade to NX2. After a point I just got tired of always screwing around with NX it get it to work properly. Every upgrade brought problems that had to be sorted out. I seems to me that if you have to constantly struggle to get a piece of software to work, then its time to dump it. I’m surprised that many people find it acceptable to have to spend major amounts of time on third party forum attempting to get their software to work the way it was suppose to out of the box. But maybe thats because I come from a Mac world, and not a Windows environment. Anyway I dumped NX, and now use Aperture, with the Nik Color Efex Pro 3 filter, Noise Ninja, and Nik Sharpener plug ins. I still have PS CS3 in case I need anything I can’t handle in Aperture. You didn’t say what platform you are using, but if its Windows, the I have heard good things about LR 2.0. You may want to try downloading a trial copy to see how it works for you.

    Mike
     
  14. jim hughes

    jim hughes

    453
    Jun 12, 2008
    Minneapolis
    SWLD - Nikon isn't (really) a software company at all, and Nik is not a large company. The result is that technical support for NX is pretty much limited to helping people install it and get it running. This is unfortunate, but probably not going to change, unless Capture NX takes off like a rocket and posts huge sales numbers.

    NX is an odd product - very strong in many ways, embarrassingly weak in a small number of areas that really matter. It is unclear what future Nikon sees for this software. It's much more than a raw converter, but less than a serious image editor. It's odd positioning makes it unlikely to generate the big numbers that would in turn invite big investment. Chicken and egg?

    I've addressed the performance problem by buying a more capable PC (4 cores, 4GB) and now I can see the strengths of NX. But a single missing capability - the lack of a cloning tool - means NX will never stand alone as my photo processsing tool.
     
    Last edited by a moderator: Oct 6, 2008
  15. jim hughes

    jim hughes

    453
    Jun 12, 2008
    Minneapolis
    tomTom - of course I have 2.0. Yes, it has some good features and is worth the upgrade price.

    But a "clone tool"? Please don't make me laugh so hard, it hurts. A real clone tool copies image contents precisely, with controllable transparency, it doesn't just create a blur by averaging the values of the surrounding pixels.

    The NX2 "retouch" tool is good enough to remove dust spots or tiny distractions. A real clone tool can remove a power line hanging in front of your subject.
     
    Last edited by a moderator: Oct 6, 2008
  16. SWLD

    SWLD

    981
    Feb 10, 2008
    GB
    Thanks for the info and advice Mike. I couldn't agree more with what you've said. I have 3Gb RAM, a Pentium 4 and Windows XP Pro. NX2's minimum requirements (according to the box & manual) are 768Mb RAM and a Pentium 4 with Windows XP or Vista. (1Gb RAM is recommended). So I'm well within the advertised spec and NX is still slow. If it needs a beefier PC to make it run smoothly they should have said so on the box - then I wouldnt have blown $346 in the first place. I'd try Aperture and Lightroom etc but I can't afford to spend any more. Btw I've got Photoshop CS3 Extended on the same PC and it runs very smoothly.
     
  17. SWLD

    SWLD

    981
    Feb 10, 2008
    GB
    Jim - when I spoke to Nikon Europe on the phone they had no-one in the building who knew anything more about NX than I do, so your first paragraph pretty well hits the nail on the head.

    I hope you have more success with your 4 core machine.
     
  18. It really is infuriating that so many software developers routinely understate the reasonable requirements. It's fundamentally dishonest to the core. However ...

    NX1 had a 30-day trial period, but you bought it knowing it was slow on your machine. NX2 had a 60-day trial period, but you bought it knowing it was slow on your machine. As much as I deplore Nikon's statements about resource requirements, it does seem to me that the company gave ample time for you to decide whether the product would meet your needs. Is there something that I don't understand?
     
  19. JustEd

    JustEd

    Jul 21, 2008
    Sacramento, CA
    I have had minor issues with NX and NX2 in terms of speed, mostly when saving a raw file which had been edited extensively. It is not the fastest program in some areas but not unreasonable, IMO. I run NX2 on a iMAC G5 with only 1 gigglebyte of mem and on a old as the hills Dell 1100 half brain dead laptop (just upgraded to 1 gig). My experience is that the iMac runs somewhat faster overall, but the lowly Dell does admirably well now that it has 1 gig in it.

    Would suspect that people who have serious problems with NX are running PC's and need to look at what other software on their computer is possibly slowing NX2 down. Case in point, my Dell was booting everything very slowly so reformatted and re installed Winders (sic) and now all 'tis fine. Windows is like that, needs to be reborn every once in a while!

    Mind you, it is not the speediest program in the world, but on my lowly machines it works quite well, and have never had a problem with NX updates on either machine causing conflicts.
     
  20. JustEd

    JustEd

    Jul 21, 2008
    Sacramento, CA
    Thanks Tom2

    Yep, need to upgrade the iMAC, but did the old Dell first as sometimes carry it with us for trips. btw, the Dell maxes out at 1 giggle and the iMAC at 2. But really, the iMAC is quite usable as is except for the occasional slow save of a heavily edited RAW file.

    I really like NX/2, it has opened many doors for my photography! Can not even begin to imagine doing the stuff that NX/2 allows in the proverbial darkroom. Whew, and there are still some things I need to learn about, OK OK... quite a few.
     
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