I agree that I believe that may be the problem. Now to figure out which one...Welcome. I just updated to the latest versions of NX-D and View NX-2. Both work fine on my win 10 laptop. View NX-2 is newer than the older NX-i, you might try that. I download the two together, Nikon names the file "all-in". They replace any existing files and will uninstall previous versions during install. I'm wondering if there is a conflict with some other software?
OK, you have the correct Nikon software.
Which version of Win 10 are you running? 1909?
Are you running Win 10 64 bit or 32 bit?
Do you have plenty of memory in the computer? How much?
What is the processor?
All the above questions can be answered by going to All settings/System/About, which should show something like this:
View attachment 1661952
Is there anything unusual about your computer?
Are you running any anti-virus software other than Windows Defender? If you are what is it?
Perhaps you were given it "free" with the computer so that you then had to start paying for it. If so try uninstalling it, ignore its threats, and let Windows Defender protect you instead. This is a possible reason, as it may be preventing the installs working.
This is my computer and I own the company. I am not limited in my downloads but I did have them set it up because it isn't my strong suite.Wait a minute -- if this is an employer-issued computer then you may not be permitted to download and install any software on your own....have you checked with the IT people to see if it is OK to do that?
I did that and uninstalled 6 Nikon programs but upon re-installing ViewNX-i and CaptureNX-D have the same issue.Should have put in the above response...
When looking at the list of installed applications, the left column lists the name of the application and the next column over list the software provider. You are looking for ANY program where the software provider is listed as Nikon Corporation.
Thank you for your help. I printed off your email and did it step by step but upon re-installing the program have the same issue. I may be ready to say uncle and call my IT person when the holiday weekend is over.You really need to uninstall ALL of the Nikon applications on your computer first, then try to install Nikon ViewNX-i followed by Nikon CaptureNX-D. If all of the Nikon applications are not uninstalled first, some will leave "junk" sitting around that can mess up future installs. In Windows 10, there is a section called "Control Panel" and within that there is a place that list all installed programs and gives you a chance to pick the option to uninstall a program.
On my Windows 10 computer, there are the following Nikon applications installed. I am having no problems but you are likely have at least 4 of these installed.
1.) Capture NX-D
2.) NEF Codec (you may not have that one)
3.) Nikon Message Center 2
4.) Nikon Transfer 2
While uninstalling ViewNX-i, some of the others might get also uninstalled, so do ViewNX-i first. You will definitely have to also uninstall Capture NX-D.
Growltiger is best to help walk you thru the uninstall process using the Windows Control Panel (installing / uninstalling programs)