Nikon Capture and View NX crashing

Joined
Feb 6, 2006
Messages
155
Location
Lexington, Ky
In case you don't have an icon called This PC or MY COMPUTER on your desktop, do the following

1.) RIGHT click on the Windows icon in the bottom left corner, and a panel pops up
2.) Find "Computer Management" and click on it. That will also get you there and proceed with step 3 from above.
 

Growltiger

Administrator
Administrator
Joined
Apr 26, 2008
Messages
12,685
Location
Up in the hills, Gloucestershire, UK
I think it likely that if you remove or disable that Norton software you are (or will be) paying for, the Nikon programs will run.
Did it come "free" with the computer or did your tech guy decide to install it for you?
Once removed, Windows Defender will come to life to protect you.
There may be a way to temporarily disable it if you are worried about ditching it.

The very first thing I do with a new computer that comes with "free" anti-virus software is uninstall it. The only reason it is there is to earn the compter manufacturer money from the software company. Once the initial free period expires you get demands for money with threats along the lines that the sky will fall on you if you don't pay. It is like paying the mafia protection money.

I doubt any amount of uninstalling and reinstalling the Nikon software will solve it. The current generation of Nikon software is much more reliable than the old versions people here are mentioning.
 
Joined
Mar 25, 2011
Messages
2,666
Location
London
Yes, there are so many ways Norton 360 can create conflicts and crashes that I too always remove it, and any other antivirus programme.
I only use Windows defender.

One thought, when View NX starts it tries to index pictures in the usual Pictures folder.
Mine includes iCloud pictures as a sub folder.
These are stored in the cloud, as are most of my pictures through OneDrive.
It seems that ViewNX forces the download of all the pictures locally.
This may conflict with your firewall settings in Norton 360. With my setup (defender), I only get notifications that it is doing so and the option to block View NX.
Just a thought.
 
Joined
Feb 22, 2005
Messages
4,422
Location
CT USA
First thing I do with a new computer is get rid of Norton. You also have to do a file search for Symantec and delete all those files. Defender and Malwarebytes have worked well for me.
 
Joined
Feb 22, 2005
Messages
4,422
Location
CT USA
I have checked on the Nikon Europe site, View NX2 was last updated in 2015, Capture NX2 in 2014.
View NXi and Capture NXD in Feb 2020.
All available to download.
I am installing the 2020 versions on a newly reset Thinkpad X1, Windows 10.
View NX-i from Nikon USA updated Feb 2020 downloads and installs as View NX-2 on my Win 10 machine. I'll have to get it from the Euro site.
 
Joined
Feb 6, 2006
Messages
155
Location
Lexington, Ky
I installed the latest releases of ViewNX-i and Capture NX-D that came out in February 2020 on three different Windows 10 computers (2 desktops and 1 laptop) with no problems, took some Nikon D5 pictures in raw format, loaded them using Nikon Transfer 2 and processed them with ViewNX-i and Capture NX-D. I have been running Norton 360 since October 2019 and before that Norton Security. Neither of the Norton versions have caused any problems installing or running the Nikon software. I live in the US and thus used the US version of the software.

We really need wait and see if she can see something in the Windows logs that indicate something is crashing. If Norton blocked part of the install, when ViewNX-i tried to load that part, you would get a crash entry in the Windows 10 log. If Norton is blocking something from loading when she starts ViewNX-i, Norton will log that in the Norton logs. They are real easy to check.

I just ran ViewNX-i, pointed it to a directory with a bunch of Nikon D5 raw (NEF) files, all worked well, and I checked the Norton logs after that, and nothing was logged since Norton only logs blocked things.
 
Joined
Feb 6, 2006
Messages
155
Location
Lexington, Ky
One other thing to check - the very first time ViewNX-i or Capture NX-D is install on a computer, it defaults to look for pictures in a folder called "Pictures" on the default drive (usually the C: drive). If for some reason, whoever setup the PC deleted or rename that folder, ViewNX-i should issue a warning but it may not and just quit. After the first use, ViewNX-i goes to the last used folder when it was running whether you are using the same version or installed a new version. If it can't find the last used folder (because you deleted it or renamed it or it was on a drive that is not available), ViewNX-i then defaults back to the Pictures folder on the C: drive.
 
Joined
May 22, 2020
Messages
21
  • Thread Starter Thread Starter
  • #48
If you want to go "hunting" to find the error code that is logged when a program crashes, here how. You can't hurt anything looking.

1.) Somewhere on your desktop, there should be an ICON called This PC or MY COMPUTER; Right click on the icon
2.) You should see the option Manage (3rd item down); left click on that
3.) A box will pop up; on the left column, you should see Event Viewer with a small ">" next to it; click on the ">" to expand the item.
4.) You should then see Windows Logs with the ">" next to it, click on the ">" to expand the item.
5.) You should then see Applications (without a ">"); click on Applications. Wait a minute or so for it to fill in the top box next it within the screen.
6.) Scroll thru looking for a RED "!" in the left column (indicates a program crashed) with the 3rd column listing ViewNX-i or Nikon something.
7.) Click on the line item, and stuff appears in the box below the box listing errors.
8.) In that box, you will see some error codes and the specific module that failed with "xxxxxxxxxx" codes. That might help describe what the problem is.
9.) You could try taking a screen shot of the "stuff" describing the problem, and post it here to see if anyone here recognizes the problem.
Thank you for all of your detailed help. I truly do appreciate you taking the time. Here is what the error codes look like. (at least what 3 of them look like, there were more but I think from previous versions I had installed and then uninstalled)
 

Attachments

Joined
May 22, 2020
Messages
21
  • Thread Starter Thread Starter
  • #49
One other thing to check - the very first time ViewNX-i or Capture NX-D is install on a computer, it defaults to look for pictures in a folder called "Pictures" on the default drive (usually the C: drive). If for some reason, whoever setup the PC deleted or rename that folder, ViewNX-i should issue a warning but it may not and just quit. After the first use, ViewNX-i goes to the last used folder when it was running whether you are using the same version or installed a new version. If it can't find the last used folder (because you deleted it or renamed it or it was on a drive that is not available), ViewNX-i then defaults back to the Pictures folder on the C: drive.
thank you. That is where is goes but the file "pictures" is still present.
 
Joined
May 22, 2020
Messages
21
  • Thread Starter Thread Starter
  • #50
I installed the latest releases of ViewNX-i and Capture NX-D that came out in February 2020 on three different Windows 10 computers (2 desktops and 1 laptop) with no problems, took some Nikon D5 pictures in raw format, loaded them using Nikon Transfer 2 and processed them with ViewNX-i and Capture NX-D. I have been running Norton 360 since October 2019 and before that Norton Security. Neither of the Norton versions have caused any problems installing or running the Nikon software. I live in the US and thus used the US version of the software.

We really need wait and see if she can see something in the Windows logs that indicate something is crashing. If Norton blocked part of the install, when ViewNX-i tried to load that part, you would get a crash entry in the Windows 10 log. If Norton is blocking something from loading when she starts ViewNX-i, Norton will log that in the Norton logs. They are real easy to check.

I just ran ViewNX-i, pointed it to a directory with a bunch of Nikon D5 raw (NEF) files, all worked well, and I checked the Norton logs after that, and nothing was logged since Norton only logs blocked things.
specifically, it is Nortonlife lock 360. It did label the files as "safe" when I was trying to download them.
I think I may be ready to bring in someone smarter than me to try and figure this out.
Thank you for your help!
Lisza
 
Joined
May 22, 2020
Messages
21
  • Thread Starter Thread Starter
  • #51
I think it likely that if you remove or disable that Norton software you are (or will be) paying for, the Nikon programs will run.
Did it come "free" with the computer or did your tech guy decide to install it for you?
Once removed, Windows Defender will come to life to protect you.
There may be a way to temporarily disable it if you are worried about ditching it.

The very first thing I do with a new computer that comes with "free" anti-virus software is uninstall it. The only reason it is there is to earn the compter manufacturer money from the software company. Once the initial free period expires you get demands for money with threats along the lines that the sky will fall on you if you don't pay. It is like paying the mafia protection money.

I doubt any amount of uninstalling and reinstalling the Nikon software will solve it. The current generation of Nikon software is much more reliable than the old versions people here are mentioning.
It was installed by my computer IT person. Because I can access my work servers from my home computer I wouldn't do that without his direction. My plan is to have him remote in tomorrow if he is available and see if we can figure it out.
Thank you for all of your help! JG
 
Joined
Feb 6, 2006
Messages
155
Location
Lexington, Ky
The reports you are showing are not being logged as a result of something Nikon software is doing. The 2nd error is appearing for a lot of folks running Windows Version 1909 but is not related to application software such as Nikon Software.

I would recommend you uninstall all of the Nikon Software again PLUS delete the downloaded installation files from Nikon also (which are in a folder called Downloads). I would even recommend you restart your computer to make sure Windows 10 is running OK (a restart sometimes cleans up junk) I would then do a new download of both Capture NX-D and ViewNX-i and make sure you are downloading the versions labeled for "US and Latin America" assuming you are located in the US. It will let you download and install other geographic versions but I sure not they will even run or work correctly. It will also make sure you have a fresh copy in case the first set didn't download correctly.

The latest US versions of ViewNXi and Capture NX-D that I downloaded have the following file names and work fine.

S_VNXI__-010402WF-ALLIN-ALL___ for ViewNXi 1.4.2
S_NXD__-010602WF-ALLIN-ALL____ for Capture NX-D 1.6.2

Secondly, if Norton 360 or the LifeLock version is blocking part of the install and/or blocking part of the execution, Norton will log it. It is real easy to check the Norton log.

There should see a Norton 360 icon or Norton LifeLock 360 icon on your desktop.

1.) Double-click on it.
2.) A panel will appear... on the right side of it near the top, you should see something about "Device Security" (hopefully saying you are protected) with an option to the right of it to "OPEN", click on the OPEN.
3.) A new panel will appear, again saying "You Are Protected". Click on the computer icon on the left side of those words, the bottom of the box will drop down. You should see 5 options, one of which is "History"
4.) Click on the History icon (looks like a clock). Give it a minute or so to load. It will show ALL activity with the most recent on top with a time stamp of when the event occurred.
5.) Scroll down thru the list looking for a yellow dot with "Medium" next to it - OR - a red dot with "High" next to it. Those are the entries that are getting blocked and it will say why.
6.) To get out of Norton logs, just keeping clicking the "X" in the upper right corner.

I would then run the installation of ViewNX-i that you just downloaded and then go look at the Norton logs to see if it blocked anything during the install. If not, then launch (run) Nikon ViewNX-i. If it doesn't work or end almost immediately, then again go and look at the Norton logs to see if Norton block something by looking for a block time of approximately when you installed or ran ViewNX-i. That will help determine if Norton is causing a problem installing and running Nikon software.
 
Last edited:

Latest posts

Links on this page may be to our affiliates. Sales through affiliate links may benefit this site.
Nikon Cafe is a fan site and not associated with Nikon Corporation.
Forum post reactions by Twemoji: https://github.com/twitter/twemoji
Copyright © 2005-2019 Amin Forums, LLC
Top Bottom