Nikon Service Canada question

Joined
Oct 24, 2018
Messages
33
Location
Ottawa, Canada
I have a problem with my D750. I can't get a lens on it, It feels VERY tight as I turn the lens. When the lens is on, autofocus doesn't work.

I see that Nikon Service and Repair Toronto is not accepting equipment due to COVID. I understand that.

Question 1:

IF this is covered by warranty, any thoughts on what will happen if they can't look at it until after the warranty expires (Nov 2020):

Question 2:

Once they are open, can I send it in myself, or should I get Henry's to do that for me?

Bonus Question...:)

Any thoughts on what might be my problem?

Many thanks in advance,
Ronald
 
Joined
Oct 9, 2005
Messages
25,918
Location
Moscow, Idaho
Great. The points I was trying to make, and should have stated, is 1) establishing that you have a problem, so if there is a delay in getting the gear in to Nikon, you will be covered, and 2) maybe the folks at Henry's can either fix it or confim that you have a problem. Let us know what develops (oops, bad pun!)
 
Joined
Oct 24, 2018
Messages
33
Location
Ottawa, Canada
  • Thread Starter Thread Starter
  • #5
Great. The points I was trying to make, and should have stated, is 1) establishing that you have a problem, so if there is a delay in getting the gear in to Nikon, you will be covered, and 2) maybe the folks at Henry's can either fix it or confim that you have a problem. Let us know what develops (oops, bad pun!)
Will do Palouse.
Thanks
 
Joined
Oct 24, 2018
Messages
33
Location
Ottawa, Canada
  • Thread Starter Thread Starter
  • #6
Update.....

Took the body to Henry's. Their lenses fit easily, so problem not with the camera.

Back home, I was able to connect my lenses. However, it still felt tight. I realized that the tightness had scared me out of pushing too hard. Today, that extra push got the lenses to click in place.

Will check the screws on the lenses to see if one or more might have loosened.

We'll see.....
 
Joined
Jun 12, 2007
Messages
1,372
Location
UK
Is it a problem with just one lens or all? if it is just one then the fault appears to be with that lens. is the contact (camera end) metal plate distorted? I get the feeling it is hence the tightness and loss of Autofocus. You can easily check by trying it on another Nikon camera. if it happens on another then definately the lens

oops posted same time
did you take the lens, as well as the camera, to check on their camera?
 
Joined
Sep 13, 2007
Messages
15,943
Location
Northern VA suburb of Washington, DC
I realized that the tightness had scared me out of pushing too hard. Today, that extra push got the lenses to click in place.
I had the exact same issue with the lens hood on my Nikon 24-70 f/4 S lens. Once I got used to the fact that I wasn't going to break anything by twisting really hard when mounting the hood, everything worked fine.
 

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