I took my D300 in for a cleaning.. I had a Spec of dust on my sensor that I could not get rid of.. So I took it in to the Melville office and explained that my wife is about to pop any day now.. So they took it in right away and cleaned it on the spot for me.. I was Thrilled!!!! Great service.. The only thing is that they updated my Firmware and now I cant get 8FPS with out the Expensive battery anymore..