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Nikon Z Series Service Advisory - Root Cause Known?

Discussion in 'Nikon Z Mirrorless Forum' started by Brad Herman, May 17, 2019.

  1. Brad Herman

    Brad Herman

    1
    May 9, 2019
    Well, here goes...

    The form on the Nikon web site is up/down to check on affected serial numbers.

    I called Nikon, and according to the customer service agent, the site is probably being flooded with inquiries about the VR Service Advisory.

    What concerns me even more, is that the agent had stated that Nikon still isn't sure of the 'root-cause' as of yet, so that leads me to believe that we have no confidence with regard to the serial number check (i.e affected or unaffected units)

    I've been in the hardware/software business for over 30 years, and if we find a bug in our system and issue a Service Advisory and state empirically that certain software releases are or are not affected, we damn well better know the root cause before we are able to make that statement or issue an SA in the first place.

    Without knowing the root cause of the issue, how could Nikon be able to fix/mitigate the issue during production? This does not inspire confidence in Nikon as a company or the quality of its products.

    I'm currently sitting on almost $6k worth of new Nikon Z series equipment and am now on the fence as to whether it goes back and I go with a D850 or switch vendors altogether.
     
  2. F15Todd

    F15Todd

    Feb 1, 2005
    Tennessee
    Well this seems simple enough. If you like the pictures you get shooting with this camera keep it, if not switch.

    Welcome to the Cafe by the way.
     
    • Agree Agree x 4
  3. Nikon taught me several years ago not to be an early adopter of their products. But I'm thankful for those of you who are. Otherwise it wouldn't do me any good to wait for the bugs to get worked out :) 
     
    • Funny Funny x 2
    • Like Like x 1
  4. Here's some more info, not much, but . . . Nikon Z6 and Z7 IBIS Service Advisory - Photography Life

    Also, Shun Cheung over at Photo.net writes:

    "Based on responses I have read on the web, apparently only a small percentage of the cameras are affected.
    And somehow isolated serial numbers are affected, not some consecutive range. For example, I checked the following Z6 serial numbers (and then some). The affected ones are not consecutive.

    • 3009719 not
    • 3009720 Affected
    • 3009721 not
    • 3009722 Affected
    • 3009723 not
    • 3009724 not
    And there are reports that there are parts hold repair delay. In case you have a Z6 or Z7 that is recalled, I would wait a bit (e.g. a few weeks) and see how the repair goes before sending it in."
     
  5. Most companies are not going to be 100% transparent on an issue like this. I also find that front line agents and sales people tend to know less than I do about these things.

    I believe they are left in the dark intentionally to prevent sensitive information from being leaked.

    If Nikon issued a recall, their engineers know what and why and are prepared to have it fixed.
     
    Last edited: May 18, 2019
    • Agree Agree x 1
  6. I agree.
    But of course, the internet knows better :rolleyes: :cool: ;) 
     
    • Funny Funny x 2
  7. I agree completely with this. Applies to all manufacturers, from Boeing to Nikon.
     
    • Agree Agree x 1
  8. Butlerkid

    Butlerkid Cafe Ambassador Moderator

    Apr 8, 2008
    Rutledge, Tennessee
    Karen
    Did we lose the OP?
     
  9. We've had a few of these recently; first post, provocative question, then silence!
     
  10. Trolls can take on many forms.
     
  11. Fortunately Nikons don't kill people.
     
    • Funny Funny x 1
  12. Can we delete the thread and lock the OP's account?
     
    • Agree Agree x 1
  13. Butlerkid

    Butlerkid Cafe Ambassador Moderator

    Apr 8, 2008
    Rutledge, Tennessee
    Karen
    Yes, I've noticed that, too.
     
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