So my wife's 4.5 year old Macbook gave up the ghost last week. I thought it was time to get her an air since I didn't have much hope. We took the laptop to the apple store and perused the offerings. Mac rumors tells me that new laptops are imminent, so I am somewhat reluctant.
The genius quotes me 60 to 500$ to fix it. And then alternatively he suggests a flat rate repair 'no matter what is wrong' for $280. That seems like an OK deal. I go for it.
I get an email from Apple stating that they is extensive liquid damage and that the bill is now 755$. I can choose repair or return. I choose call Apple.
The apple person was pleasant enough but was not understanding when I said that they told me 280$ to fix it no matter what. She said since there was liquid damage, that was not an option. To which I replied, my invoice says flat rate repair, please fix my computer and I'll gladly pay the 280$ and we'd be done. She politely told me that she wasn't authorized to make that call. I asked to speak to a manager.
I'll spare you the details, even though it was pleasant and polite, but in the course of about 15 mins she offered the repair for free.
I just picked it up: New logic board, keyboard, display, cd/dvd drive, and rubber feet. All free! I am shocked.
Installing a OWC SSD as I write this. I think this thing is good to go for another 4.5 years! Thanks Apple!
The genius quotes me 60 to 500$ to fix it. And then alternatively he suggests a flat rate repair 'no matter what is wrong' for $280. That seems like an OK deal. I go for it.
I get an email from Apple stating that they is extensive liquid damage and that the bill is now 755$. I can choose repair or return. I choose call Apple.
The apple person was pleasant enough but was not understanding when I said that they told me 280$ to fix it no matter what. She said since there was liquid damage, that was not an option. To which I replied, my invoice says flat rate repair, please fix my computer and I'll gladly pay the 280$ and we'd be done. She politely told me that she wasn't authorized to make that call. I asked to speak to a manager.
I'll spare you the details, even though it was pleasant and polite, but in the course of about 15 mins she offered the repair for free.
I just picked it up: New logic board, keyboard, display, cd/dvd drive, and rubber feet. All free! I am shocked.
Installing a OWC SSD as I write this. I think this thing is good to go for another 4.5 years! Thanks Apple!
and not as they promised you a flat rate of $280. If you have to argue and then go up the command chain to get it repaired for what was promised, well it's wasn't good experience with Apple.
