Well, this April I purchased a Pantone Huey Pro display calibrator to calibrate my two big LCDs and my MacBook Air.
Unfortunately, it's turned into a long tale of disappointment and poor customer service.
It got in and everything seemed great until the profiles loaded. My screens became a deep shade of magenta. I looked around online and began to find complaints of this severe magenta cast showing up everywhere amongst the once-positive reviews.
I immediately went on their support site to find they had a replacement program in place. I sent them my information to request the replacement.
over 45 days later, I finally receive my FIRST communication after the automated "we will respond within 48 hours" reply.
During a two day period I had contact with them to set up the replacement and at the end of it I got the pantone online store order e-mail from the replacement, which was supposed to ship in 2-3 weeks.
Unfortunately, it showed the right house number, but the wrong street and ZIP code. I e-mailed and even called their head of tech support, but received no reply. This was now early June.
I finally received a call from Pantone- This morning.
They're offering to replace it with an X-Rite/Pantone i1 (eyeOne) Display 2 calibrator, which is more expensive and full featured. I've accepted, but even so it'll be at least a week before I have anything. I should still get it before I head back up to UF to start my second year, where a calibrated display will be an absolute necessity.
Pantone's AskPantone support system is under extremely heavy load, and this is apparently causing some of the problems. Still, that sort of delay is unacceptable.
I just wanted to let you all know that they're having these problems and if you have an issue, prepare to be in for a long wait.
Unfortunately, it's turned into a long tale of disappointment and poor customer service.
It got in and everything seemed great until the profiles loaded. My screens became a deep shade of magenta. I looked around online and began to find complaints of this severe magenta cast showing up everywhere amongst the once-positive reviews.
I immediately went on their support site to find they had a replacement program in place. I sent them my information to request the replacement.
over 45 days later, I finally receive my FIRST communication after the automated "we will respond within 48 hours" reply.
During a two day period I had contact with them to set up the replacement and at the end of it I got the pantone online store order e-mail from the replacement, which was supposed to ship in 2-3 weeks.
Unfortunately, it showed the right house number, but the wrong street and ZIP code. I e-mailed and even called their head of tech support, but received no reply. This was now early June.
I finally received a call from Pantone- This morning.
They're offering to replace it with an X-Rite/Pantone i1 (eyeOne) Display 2 calibrator, which is more expensive and full featured. I've accepted, but even so it'll be at least a week before I have anything. I should still get it before I head back up to UF to start my second year, where a calibrated display will be an absolute necessity.
Pantone's AskPantone support system is under extremely heavy load, and this is apparently causing some of the problems. Still, that sort of delay is unacceptable.
I just wanted to let you all know that they're having these problems and if you have an issue, prepare to be in for a long wait.
