Photoshop CC Error Message - (Solved)

[daveg]

I have a problem with Photoshop CC when trying to open NIK Silver FX 3.

The message reads "Photoshop CC - Cannot complete the command because the disc is full"

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I have uninstalled and re-installed Photoshop and Nik several times but the fault persists. I have checked my scratch discs and they are showing 120Gb and 1Tb respectively.

Any suggestions please? How do I clear what Photoshop "thinks" is a Full Disc?

DG

 

[Allan]

Mac or PC?

 

[daveg]

Sorry, Windows.

DG

 

[gchappel]

Issues like this have been described with the new Nik collection. Search for similar threads. I suspect this is actually a nik, and not an adobe, issue.
But don't pay any attention to me, I am usually wrong.
gary

 

[daveg]

I have uninstalled and re-installed both NIK and Photoshop CC several times with no success.

DG

 

[Mike Buckley]

Probably best to uninstall NIK and don't reinstall it.

 

[daveg]

After just paying for the upgrade? It worked ok for a week or so until i tried to do something in PS which obviously caused the problem.

I think that i am going to Restore Windows and rebuild if no one comes up with a better answer.

DG

 

[Growltiger]

You mention scratch disks. But what about the data disk where the photos are? Make a list of all the disks and their spare space. Check the Adobe settings for scratch disks, do they relate to the actual disks?
I really don't think rebuilding Windows is called for just because one newly installed program has a bug.

 

[gryphon1911]

Before throwing the baby out with the bath water, you get support with both Adobe and DxO. I’d leverage that before doing a complete system rebuild.

 

[Walter Rowe]

Before throwing the baby out with the bath water, you get support with both Adobe and DxO. I’d leverage that before doing a complete system rebuild.

I concur. This is probably something simple once support points you in the right direction.

 

[daveg]

Solved.

The problem was neither Photoshop nor Nik.

The image that i was trying to send to Nik was corrupted in some way. I have tried several other images and it works as it should. It took me a while to get around to it and kept trying the same file after each uninstall re-install etc. Lesson learned!

DG

 

[rick_reno]

Thanks Dave, that’s an easy fix.

 

[daveg]

So it was NIK after all!!

Version 4.0.8 Update:

New in Nik Collection 4.0.8 •
Bug fixes
o Installation not starting when system language is set to certain languages is fixeded
o Nik Perspective Efex not launching from Adobe Photoshop when original file is RAW or DNG issue is fixed
o Nik Viveza and Nik Silver Efex not launching when username contains non latin characters is fixed
o Nik Viveza and Nik Silver Efex not launching from Adobe Photoshop and displaying “Could not complete the [Application Name] command because the disk is full.”issue is fixed
o Nik Collection issue making Adobe Photoshop crash when color profile applied contains special characters is fixed
o Nik Selective Tool not scaled to monitor’s resolution is partially fixed

 

[Mike Buckley]

So it was NIK after all!!

It's gotta be at least some consolation to realize that it wasn't you or your system causing the problem.

 

[daveg]

It's gotta be at least some consolation to realize that it wasn't you or your system causing the problem.

Yes, you are right. The fault, when it occurred, applied to images of a certain size - not to all images.