I am so mad at Adobe right now ... I called last Thursday to do a cross-platform upgrade from Photoshop CS2 for Windows to Photoshop CS3 for Mac. They took the order, gave me transaction and case numbers, and asked that I fax the software destruction letter to them. I faxed the letter last Friday morning. I even removed CS2 from my Windows machine. As of this afternoon there was no sign of a package and nothing is showing up on Adobe's site. So I call them and they tell me my request was denied because the serial number I gave them is for an upgrade version of CS2. I said yes, I upgraded from CS. Gave them that serial number and it is also an upgrade. I then gave them my 7.0 serial number and they said it was invalid. Apparently, they will only do the cross-platform upgrade if you give them a full-version serial number. It sure would have been nice to have been notified about the order rejection, though I don't understand why they did not know about this issue last Thursday when I placed the order. Their customer service really stinks!! So, thanks to a truly crappy policy, if I want CS3 for Mac I will have to pay $450 more than the regular upgrade price. Thanks Adobe - I'm so glad I've been a loyal customer all these years. I wish I knew someone that could get me academic pricing for CS3 Mac. Enough of my rant. I hope no one else has this kind of problem with Adobe.