Sigma 70-200 F2.8 II ex DG Macro HSM....warranty

Joined
Mar 10, 2008
Messages
62
Location
Staten Island, New York
I picked this lens up in March ( i think ) brand new from B&H
due to some scheduling conflicts and just all around business I never shot with it.

Which is why i decided to sell it lol When the new buyer(here got it) he stated that it wasn't functional...
So i fully refunded him & sent the thing back to Sigma

Turns out.. the HSM motor was toast & image rollers were replaced?

Personally i'm happy its fixed.... but kinda crappy that OUT OF THE BOX...it was messed up.

Is this how Sigma is in General? This was my first Sigma purchase and honestly i'm kind of "vanilla" on them now
BUT the turn around was great =D already on the way back to my house

Sent 6-20
back in my hands Today 6-30 so only 5-6 business days =D

Or should i just chalk it up to bad luck lol

Also the woman at sigma said she THINKS the warranty is 4yrs? i could have sworn my papers at home said 1:Curved:
 
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Joined
Apr 5, 2008
Messages
2,847
Location
Middletown, NY
I picked this lens up in March ( i think ) brand new from B&H
due to some scheduling conflicts and just all around business I never shot with it.

Which is why i decided to sell it lol When the new buyer(here got it) he stated that it wasn't functional...
So i fully refunded him & sent the thing back to Sigma

Turns out.. the HSM motor was toast & image rollers were replaced?

Personally i'm happy its fixed.... but kinda crappy that OUT OF THE BOX...it was messed up.

Is this how Sigma is in General? This was my first Sigma purchase and honestly i'm kind of "vanilla" on them now
BUT the turn around was great =D already on the way back to my house

Sent 6-20
back in my hands Today 6-30 so only 5-6 business days =D

Or should i just chalk it up to bad luck lol

Also the woman at sigma said she THINKS the warranty is 4yrs? i could have sworn my papers at home said 1:Curved:
I recently had a new lens go back to Sigma for front focus, and it ended up that the CPU needed to be replaced. I also recall that my former 70-200 had the rollers(whatever they are)replaced also.

It is a tough call. With the way QC is these days, sometimes you just have to be patient. One thing for certain though, Sigma personnel in Ronkonkoma LI are very nice. They have done many repairs free of charge for me that were out of warranty. Sometimes it takes perserverence and time, but they will try and get the job done...if it is possible:smile:
 
Joined
Sep 28, 2007
Messages
6,319
Location
NYC
Hey Mike I'm glad to see they took care of the problem for you. Now let me know when we're going out shooting!!!!
 
Joined
Apr 5, 2008
Messages
2,847
Location
Middletown, NY
Hey Mike I'm glad to see they took care of the problem for you. Now let me know when we're going out shooting!!!!
I'm ready. Take the Turnpike North to 17N to NYS Thruway to Goshen Exit. I'll meet you at the diner. I have a posse forming!

mike

PS...don't forget the pictures...of the Verrazano...not Sheepshead Bay!
 
Joined
Sep 28, 2007
Messages
6,319
Location
NYC
I'm ready. Take the Turnpike North to 17N to NYS Thruway to Goshen Exit. I'll meet you at the diner. I have a posse forming!

mike

PS...don't forget the pictures...of the Verrazano...not Sheepshead Bay!
GOSHEN????? That's like cross country from me. Hehe.

I'd LOVE to go shoot with you, but I was referring to Type X, he's only 5 minutes from me.

I have to get out one night this week and try my hand at night shots of the VZ with my tripod.

What's wrong with Sheepsheadbay shots? I grw up there. :biggrin:
 
Joined
Dec 25, 2007
Messages
1,855
Location
New Orleans area, Louisiana
Gosh... for a moment I was about to forgive siggy for their past sins and think about buying another glass from them. Well, I see that they are still having problems with their QC. It is very surprising, because in my experience most Japanese companies are very particular about quality and QA/QC issues... but siggy seems to be an exception. Too bad, some of their focal length and max. aperture combinations were something I was interested in.
 
Joined
Mar 10, 2008
Messages
62
Location
Staten Island, New York
Hey Mike I'm glad to see they took care of the problem for you. Now let me know when we're going out shooting!!!!
Thanks bud, i got back from Vegas last night but will be setting something up in a few weeks

On the brightside now i have the 70-200 for my Micronesia Trip:Love:
 
Joined
Sep 28, 2007
Messages
6,319
Location
NYC
Thanks bud, i got back from Vegas last night but will be setting something up in a few weeks

On the brightside now i have the 70-200 for my Micronesia Trip:Love:
Nice!! Let me know when you're available.
 
Joined
Apr 5, 2007
Messages
2,410
Location
Houston, Texas
I picked this lens up in March ( i think ) brand new from B&H
due to some scheduling conflicts and just all around business I never shot with it.

Which is why i decided to sell it lol When the new buyer(here got it) he stated that it wasn't functional...
So i fully refunded him & sent the thing back to Sigma

Turns out.. the HSM motor was toast & image rollers were replaced?

Personally i'm happy its fixed.... but kinda crappy that OUT OF THE BOX...it was messed up.

Is this how Sigma is in General? This was my first Sigma purchase and honestly i'm kind of "vanilla" on them now
BUT the turn around was great =D already on the way back to my house

Sent 6-20
back in my hands Today 6-30 so only 5-6 business days =D

Or should i just chalk it up to bad luck lol

Also the woman at sigma said she THINKS the warranty is 4yrs? i could have sworn my papers at home said 1:Curved:
I believe Sigma gives an extended warranty on USA EX DG lenses. Your problem is isolated, there are many satisfied Sigma users.
 
Joined
Apr 5, 2008
Messages
2,847
Location
Middletown, NY
my 150 2.8 went in for probs AFing on the d3....came back a month latter still with probs
no more sigma-s for me...nikon only from now on
Gone thru the exact same thing with Sigma. Quite frankly, also with Nikon.

These days, you need to check for focus problems immediately after you buy the lens.

I once had a focus problem with my Sigma mount 70-200 on my SD10 Sigma camera. The problem was confirmed by Sigma Long Island. They could not fix it. Had to go to Japan. Camera & lens were gone for over a month. It came back with the focus point just barely skimming the zone of accurate focus at F2.8. This was all thru the range. So stopped down a bit was good. And no charge....such is life:smile:

Mike
 
Joined
May 11, 2006
Messages
41,374
Gone thru the exact same thing with Sigma. Quite frankly, also with Nikon.

These days, you need to check for focus problems immediately after you buy the lens.

I once had a focus problem with my Sigma mount 70-200 on my SD10 Sigma camera. The problem was confirmed by Sigma Long Island. They could not fix it. Had to go to Japan. Camera & lens were gone for over a month. It came back with the focus point just barely skimming the zone of accurate focus at F2.8. This was all thru the range. So stopped down a bit was good. And no charge....such is life:smile:

Mike

the diff w/ sigma is old lenses on new nikon bodies, i always wonder if they will work
 
Joined
Aug 24, 2007
Messages
1,215
Location
Aurora, CO
I just got my first Sigma and I am very happy with it - the build quality is great

This lens was supposed to be known for a front focus issue, but I checked it by taking pics and also using a focus chart - all was good

Hopefully this was an isolated incident for you
 
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