That's a bummer, if you can't set an image to "no crop allowed". We already have issues at times when edges of an image are cropped just to match the size print requested. I'm not sure what the deal is whith people when they get angry because they can't see that ugly pole in the picture anymore :wink: This is one I will have to research between Smug and Zenfolio for sure.
I sure agree with Randy on this one. I'll have kids come up to me and talk about a picture they saw on line of themselves, and even parents who talk about how great they are, but many of those parents simply look and don't buy. Would be nice to find the "magic formula", that is for sure.
I crop for composition (to sell the pic) and upload 60%ers from LR so I don't care what the parents can do in crop.
If there was no crop tool it would freak out most of my customers so I'l glad they can get pacified before they checkout
i have got 2 complaints on cropping in 4 years and thousands of sales....i try to keep the portrait vs landscape aspect ratio crop a parent wants but only if it makes sense. I regularly make major changes to the parents crop firguring I know what looks better. The key is obviously to know who their kid is and since most order multiple pics it's not hard.
The 2 complaints were reprinted by smugmug at no charge.
i think the magic formula may be not keeping the pics online forever (like I do) but I'm not sure enough to start removing them....I still sell pics from 2006.
Parents know they can look whenever they want. I still get hundreds and thousands of hits on 1+ year old galleries. It's no surprise that I sell older pics around the holidays.
And the best pics rarely sell becuase they were never seen. You will be amazed at what does sell. I'm not saying post crap and certainly never unPPed posted pics but parents will buy anything and everything with their kids in the frame. So shoot em when they are standing still, go for those candids. I once shot a pic of a kid blowing his nose w/ one hand (u know what I mean) and his dad bought the pic in 2 sizes.