I've posted this on another forum but thought you might like to know the story...
A tale of a misaligned Lens a fool who bought grey, a company that didn't really honour their agreement and some shockingly brilliant customer service...
Bought the Lens earlier this year from Panamoz, when I got it I was initially very happy, got it for a great price all UK taxes included and about £150 cheaper than you could get it anywhere else in the UK.
After reading the very few reviews out there, I reckon I was well prepared as to what to expect from the lens, now I'm not a peeper, I have never tested a lens in my life, couldn't be bothered to be honest and my methodology would no doubt be seriously flawed in any case. I buy em to use em not test em!
However...
I began to notice the top right corner was not very sharp at all, being a landscapre it was usually full of sky anyway and so not a concern really but still it started to wrankle, so I contacted Panamoz who were initially very happy for me to send it to Sigma for checking...
It came back about a week later sharper in the centre but the top corner still wishey washey. It'd have to go back! I contacted Panamoz again who replied that since it was a Sigma I couldn't expect it to be sharp across the frame and that was why it was cheap and I should have bought a Nikon one if I wanted that???
Me told then! They also said that i should send it back to them for refund s they would not pay again to have it re-checked (Initial check at Sigma UK is a very reasonable £37.99 but I suspect a major re-jig of elements would be much more and Panamoz new this too!)
They also said getting a replacement would take about eight weeks to reach me (a no no!), I decided I could not go without a wide for that long and subsequent emails bore the truth that Panamoz didn't really think they should provide a replacement despite me having purchased their one year replacment warranty.
If I wanted to keep it I'd have to stump up, so be it, I contacted Sigma UK and sent it back preparing myself for the inevitable wallet shock!
The lens had been away about ten days, so I contacted Sigma UK to see what was happening? They were about to ring me (Their comms are very good!) Their technician was unable to significantly improve the Lens and would it be alright if they gave me a new one? GOBSMACKED!
I HAD NO RIGHT TO DESERVE THAT LEVEL OF CUSTOMER SERVICE!
So my deepest thanks go out to Sigma UK for supporting a fool who will probably now be a lifelong Sigma UK customer...
Cheers jules...
tri-elmar-fudd
A tale of a misaligned Lens a fool who bought grey, a company that didn't really honour their agreement and some shockingly brilliant customer service...
Bought the Lens earlier this year from Panamoz, when I got it I was initially very happy, got it for a great price all UK taxes included and about £150 cheaper than you could get it anywhere else in the UK.
After reading the very few reviews out there, I reckon I was well prepared as to what to expect from the lens, now I'm not a peeper, I have never tested a lens in my life, couldn't be bothered to be honest and my methodology would no doubt be seriously flawed in any case. I buy em to use em not test em!
However...
I began to notice the top right corner was not very sharp at all, being a landscapre it was usually full of sky anyway and so not a concern really but still it started to wrankle, so I contacted Panamoz who were initially very happy for me to send it to Sigma for checking...
It came back about a week later sharper in the centre but the top corner still wishey washey. It'd have to go back! I contacted Panamoz again who replied that since it was a Sigma I couldn't expect it to be sharp across the frame and that was why it was cheap and I should have bought a Nikon one if I wanted that???
Me told then! They also said that i should send it back to them for refund s they would not pay again to have it re-checked (Initial check at Sigma UK is a very reasonable £37.99 but I suspect a major re-jig of elements would be much more and Panamoz new this too!)
They also said getting a replacement would take about eight weeks to reach me (a no no!), I decided I could not go without a wide for that long and subsequent emails bore the truth that Panamoz didn't really think they should provide a replacement despite me having purchased their one year replacment warranty.
If I wanted to keep it I'd have to stump up, so be it, I contacted Sigma UK and sent it back preparing myself for the inevitable wallet shock!
The lens had been away about ten days, so I contacted Sigma UK to see what was happening? They were about to ring me (Their comms are very good!) Their technician was unable to significantly improve the Lens and would it be alright if they gave me a new one? GOBSMACKED!
I HAD NO RIGHT TO DESERVE THAT LEVEL OF CUSTOMER SERVICE!
So my deepest thanks go out to Sigma UK for supporting a fool who will probably now be a lifelong Sigma UK customer...
Cheers jules...
tri-elmar-fudd
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