I am sorry, and this is good to know. I sold gear to them before MPB was around and the sale went fine. But there was very little communication with them during the process. These days, I work with the used buyer at a local camera store. I know that I am leaving money on the table by not selling it myself, but he is often able to get me a good price on used equipment, and they warrant their sales, so I am okay with the tradeoffs. But I will know keep your KEH experiences in my mind when asked about where to buy/sell. I hope you finally get things worked out. Hassles like this do go away, but they are quite annoying.KEH never answered my last 4 requests
Also their website mention that if your sign in for their newsletter you will get a 5% discount on your first order ( they said they will sent you a code to enter while checking out your order , well they never sent a code !!!!!) ...and i receive their news letter everyday !!!