Tips on sending stuff to Mellville?

Joined
Feb 1, 2005
Messages
4,741
Location
SE Florida
I need to send my D2X, 28-70 2.8, and two TC's to Nikon Melville for repair and adjustments. What's the best way to go about doing this wrt attaching notes/tracking their progress, etc? Obviously, I'd like to get my stuff back asap.
 
Joined
May 11, 2005
Messages
17,640
Location
Chicago, IL
Steve, some people say it is best to speak to a support rep first, but I just mailed my stuff in. My D2H repair was 7 days door to door, but my 28-70mm spent about two months there waiting for parts (lens squeel).
 
Joined
Feb 22, 2005
Messages
4,449
Location
CT USA
If you want all the stuff calibrated together, then I'd say so, otherwise, I'd specify that items should be repaired/adjusted seperately and returned when done. If you are going that route, it might be best to send the items seperately. Costs you more in shipping, but the D2x won't sit there when finished waiting for the rest of the stuff to get done.
A phone call to the service dept as to the best way to send the stuff in might be helpful.
 
Joined
Aug 1, 2006
Messages
13,855
Location
Massachusetts
With the D2X, remove the strap, battery and any cards. Send it in "naked." This is their request, gives them less to keep track of.

If you have specific problems and photos which demonstrate those problems, put together a letter in Word (or some other program) and insert the pictures, then print/send. That way they have exact examples of the problem. I learned this tip here on the Cafe. :smile:

I think the suggestion of sending in inividually is a good one too.
 
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