Last evening I got a text from Capital One advising me there had been suspicious activity on my credit card. I called them as requested and in 20 minutes I accomplished absolutely nothing. After a few rounds of back and forth (gory details omitted) the end result was the rep would not tell me the nature of the activity or when it occurred until I agreed to upload a personal, government issued ID so she could confirm my identity. Now, bear in mind they already have my SS number, phone number, address, birthday and at least one of my bank acct. numbers. I drew the line at sending them my driver's license (front and back) because why, after ~15+ years, do they suddenly need me to prove my identity in this manner?
I called back again this morning, got the same spiel from a different rep and her supervisor. I offered to send them some other form of verification (utility bills, tax documents, pay stubs, etc.) but NO, none of those would do—ID or nothing. So nothing is what they get from me and my acct. is now locked. Capital One can kiss my derrière. I have numerous credit cards and C1 offers not one thing that I can't find elsewhere. Their interest rate isn't all that competitive either; I pay 5% less with Chase for those rare times that I carry a balance.
Ok, rant over or at least cut short. I feel a tiny bit better after pounding my mechanical keyboard to compose the above, but there's still some steam rising from my head. Time to go outside and enjoy what looks to be a pretty fine day.
I called back again this morning, got the same spiel from a different rep and her supervisor. I offered to send them some other form of verification (utility bills, tax documents, pay stubs, etc.) but NO, none of those would do—ID or nothing. So nothing is what they get from me and my acct. is now locked. Capital One can kiss my derrière. I have numerous credit cards and C1 offers not one thing that I can't find elsewhere. Their interest rate isn't all that competitive either; I pay 5% less with Chase for those rare times that I carry a balance.
Ok, rant over or at least cut short. I feel a tiny bit better after pounding my mechanical keyboard to compose the above, but there's still some steam rising from my head. Time to go outside and enjoy what looks to be a pretty fine day.
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