Why I hate Tamron...

Joined
Sep 21, 2007
Messages
3,717
Location
Vienna, Virginia (Washington DC Suburbs), USA
Some of you know that I vowed to never own another Tamron lens after a really bad experience with their customer service. Well, I reneged on my vow and bought the Tamron 70-200 2.8. Since I have received it, I have had trouble placing the lens collar on the lens, very difficult for me to find the exact right way to correctly seat the screw. Seriously, it can take five minutes. So I wrote:

Hello!

I have a Tamron 70-200 2.8 for Nikon mount. I continually have to fight
with my lens collar to get the screw in exactly correctly. It just does
not seem to seat correctly and takes a lot of fidgeting with it to get
to seat. I swear that it can take me up to five minutes to get it secured.

Is this normal behavior? Or is it defective? It is driving me crazy...

Rich


Tamron's Response: " Do you have this problem with any other lenses? Once it is attached, does the camera have any problems communicating with the lens"

WHAT?:mad:

My Response:
Um, no, I am talking about the lens collar, not the lens mount. There is no problem mounting the lens to the camera, rather mounting the lens collar to the lens. Hope this is clear.

Rich


Tamron's Response: "
I'm not sure what you mean by lens collar. Do you mean tripod mount or the lens hood?"

WHAT?:mad::mad:

My Response:
Wow, yes the tripod mount. Really right stuff and many other companies refer to these as lens collars...

Tamron's Response:
I'm sorry that you're having trouble taking it on and off. Most people just leave it on all the time because it can be slightly awkward to attach. Be sure that it is unscrewed all the way before trying to attach it, to minimize difficulty.

If you have any other questions, please don't hesitate to contact me!


WHAT?:mad::mad::mad:

My Response:
My question to you is:

Should it take five minutes to seat the screw in the collar? If yes, then you have a design flaw. If NO then it is defectie and should be replaced. Please let me know your answer, or escalate my question to someone who can.

Thanks,

Rich


Tamron's Response: Nothing...

Oh why don't I stand by my vows!!!:actions1:

 
Joined
Nov 6, 2008
Messages
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South Orange, NJ
Although I do not have prior experience with Tamron lenses, my advice is to leave the lens collar on, or to have it serviced as a defective lens if it is really bothering you.
 
Joined
May 13, 2007
Messages
990
Location
Cleveland, OH
I rented the 70-200 Tamron a couple weeks ago... Had zero trouble getting the lens collar on and off. The screw is a little bit funny, but didn't take more than a few seconds to get it on and off.
 
Joined
Mar 24, 2009
Messages
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Location
MD
I hate Tamron too. Gave them four chances by buying 4 different lenses thinking it will be better this time but each one had some kind of problems. Ended up selling all 4. Anyway, that's a horrible customer service. Seems like they were eager to drop you off instead of helping you with your issues.
 
Joined
Apr 25, 2008
Messages
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Location
NJ
It sure does sound automated. Maybe some guy in India filled in a couple words here and there.
 
Joined
Mar 1, 2006
Messages
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Location
Sacramento, Ca
Well I don't have any problems with the lens collar , but the built in motor sucks. I've got the new Nikon on pre-order. Soon as it arrives , the Tamron goes e-bay .
 
Joined
Dec 17, 2008
Messages
2,296
Location
Maryland USA
Some of you know that I vowed to never own another Tamron lens after a really bad experience with their customer service. Well, I reneged on my vow and bought the Tamron 70-200 2.8. Since I have received it, I have had trouble placing the lens collar on the lens, very difficult for me to find the exact right way to correctly seat the screw. Seriously, it can take five minutes. So I wrote:

Hello!

I have a Tamron 70-200 2.8 for Nikon mount. I continually have to fight
with my lens collar to get the screw in exactly correctly. It just does
not seem to seat correctly and takes a lot of fidgeting with it to get
to seat. I swear that it can take me up to five minutes to get it secured.

Is this normal behavior? Or is it defective? It is driving me crazy...

Rich


Tamron's Response: " Do you have this problem with any other lenses? Once it is attached, does the camera have any problems communicating with the lens"

WHAT?:mad:

My Response:
Um, no, I am talking about the lens collar, not the lens mount. There is no problem mounting the lens to the camera, rather mounting the lens collar to the lens. Hope this is clear.

Rich


Tamron's Response: "
I'm not sure what you mean by lens collar. Do you mean tripod mount or the lens hood?"

WHAT?:mad::mad:

My Response:
Wow, yes the tripod mount. Really right stuff and many other companies refer to these as lens collars...

Tamron's Response:
I'm sorry that you're having trouble taking it on and off. Most people just leave it on all the time because it can be slightly awkward to attach. Be sure that it is unscrewed all the way before trying to attach it, to minimize difficulty.

If you have any other questions, please don't hesitate to contact me!


WHAT?:mad::mad::mad:

My Response:
My question to you is:

Should it take five minutes to seat the screw in the collar? If yes, then you have a design flaw. If NO then it is defectie and should be replaced. Please let me know your answer, or escalate my question to someone who can.

Thanks,

Rich


Tamron's Response: Nothing...

Oh why don't I stand by my vows!!!:actions1:


WOW. if you had that much trouble over a lens collar problem and they could not help you, then I guess there so called "6 year warantey" is a joke.

I would try and call them on the phone and ask to talk to a tech.
 
Joined
Sep 21, 2007
Messages
3,717
Location
Vienna, Virginia (Washington DC Suburbs), USA
Although I do not have prior experience with Tamron lenses, my advice is to leave the lens collar on, or to have it serviced as a defective lens if it is really bothering you.
I hate shooting handheld with their collar on though!

Ouch, sorry Rich! Sounds like some cookie cutter/get-out-of-my-inbox responses :frown:
Yeah Jerry, see below for the final message...
 
Joined
Sep 21, 2007
Messages
3,717
Location
Vienna, Virginia (Washington DC Suburbs), USA
I rented the 70-200 Tamron a couple weeks ago... Had zero trouble getting the lens collar on and off. The screw is a little bit funny, but didn't take more than a few seconds to get it on and off.
Seems like this one must be defective then. I have little trouble getting it off, it is getting it ON that is the problem :wink:!

I hate Tamron too. Gave them four chances by buying 4 different lenses thinking it will be better this time but each one had some kind of problems. Ended up selling all 4. Anyway, that's a horrible customer service. Seems like they were eager to drop you off instead of helping you with your issues.
Yep, this has been my experience with them on two occasions. Now I plan on sticking to my initial vow!
 
Joined
Sep 21, 2007
Messages
3,717
Location
Vienna, Virginia (Washington DC Suburbs), USA
Well I don't have any problems with the lens collar , but the built in motor sucks. I've got the new Nikon on pre-order. Soon as it arrives , the Tamron goes e-bay .
SOunds like mine is a problem then. I like the optics, hate the focus. I too have the new Nikon on order.

WOW. if you had that much trouble over a lens collar problem and they could not help you, then I guess there so called "6 year warantey" is a joke.

I would try and call them on the phone and ask to talk to a tech.
Don't get me started David! Oh I already have obviously... :tongue:
 
Joined
Sep 21, 2007
Messages
3,717
Location
Vienna, Virginia (Washington DC Suburbs), USA
The Latest Volley

Tamron's response:

Hello Richard,

Please send the collar to :


Tamron USA
Attention: Ric Rizzo
10 Austin Blvd.
Commack NY 11725

Upon receipt we will evaluate the problem , and repair or replace it . Please send it along with
a brief description of the problem and a copy of your proof of purchase.

Stay tuned!
 
Joined
Jul 20, 2007
Messages
892
Location
Baltimore, MD
I'd be sure to include a copy of your email correspondance with them :)

And yeah, shuda bought a Nikon (kidding, sort of).

Steve
 
Joined
Jan 26, 2008
Messages
4,971
Location
Huntington Station, NY
Being told to leave the collar on is absurd. If they wanted you to leave it on then don't make it a removable component. That is a horrible answer and from those responses I would be inclined to return or sell the lens and not deal with them again.

On the other hand, if you really like the lens and the optical quality is giving you great images then you have to decide whether you want to send it to them to see if perhaps your is just a bit flakey or ask for it to be swapped, or just live with it. I always hate when those are the choices.
 
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