Another ebay problem

[truronion]

You could do this, but you may still have do deal with Pay-Pal taking money out of your account. You cannot close your accounts right away either, you can close the funding sources tied to your Pay-Pal account, but your credit score might take a hit if Pay-Pal reports you for an unpaid bill.

I would get back on the phone with Ebay and raise hell once you get the lens back and know the condition. Unscrupulous buyers pull all kinds of scams on honest sellers, and there is no way to leave bad feedback to let others know.

I am all but done selling on Ebay, since it's not worth the hassle and fee's. Good Luck

I don't think you can close a funding source whilst there is a transaction involvement of any kind.

 

[mneary]

If it's any consolation - I lost $1500 on eBay a few years ago when the seller didn't send me the lens that I thought I had purchased... Instead, the scumbag just took the money out of his bank account, closed the account and disappeared forever

PayPal protected him by not allowing me to file a claim for 10 days, until his trail was cold

It's not just bad buyers - it's bad sellers, too! eBay & PayPal just don't protect anybody, no matter what side of the transaction.

Good luck

Mike

 

[Lowlife502]

I did and the operator said it was a mistake to grant the refund but since the buyer had been given the OK they couldn't reverse it.

Ask to speak to a supervisor. Ebay is like an insurance company. The front line people answering the phone will just say "no". This is ebay's mistake and I bet they will stand behind it. Call back and talk to a supervisor. If that supervisor doesn't give you the answer you want ask to talk to their supervisor.

 

[NikonUserDenver]

Correct me if I'm wrong, but if the item is filed as SNAD, sellers return policy doesn't mean squat. I believe its 45 days (or even 6 months from what I've heard) for an SNAD claim.

 

[Seneca]

Why offer a return policy in the first place? Is that something Ebay requires?

Exactly. Just say "All sales final". I love Ebay...I have sold lots of things with no problems.

Sorry you had a bad experience. :frown:

 

[mneary]

Correct me if I'm wrong, but if the item is filed as SNAD, sellers return policy doesn't mean squat. I believe its 45 days (or even 6 months from what I've heard) for an SNAD claim.

That is correct.

Return policy only applies if the buyer wants to return a non-defective item because he or she changed their mind.

Cheers

Mike

 

[dking99]

The buyer should be returning this lens with some sort of tracking on the package. Do everything you can to avoid taking delivery of that package. After 3 delivery attempts, it should be returned to the buyer. Until the buyer can prove you've received the package, Ebay/Craigslist can't refund their money.

I also believe they do not have the LEGAL right to do what they're doing. They always throw out legalities on us, they need to play by the same rules. 14 Days is 14 days. Not 24. They need to figure out a way to reverse the transaction. There has to be a way they can do this.

 

[mneary]

Again - this has nothing to do with the seller's return period. If the buyer files SNAD, the time allotted is 45 days! Those are eBay's rules...

Mike

 

[Hawk]

.....I would make ebay make it right since you had a 14 day return policy. I don't see how they can get away without making it right since it was their mistake.

To paraphrase an old Lily Tomlin gag: They're eBay/PayPal. They don't care. They don't have to.

eBay hasn't been a place for the individual seller for a long time now. Unless you're a large volume "store", most likely operating out of China, there's no place for you on eBay any more. As for PayPal, if everybody actually read their TOS, they would have few customers. The fact that eBay, which owns Pay Pal, insists that sellers use PayPal speaks volumes.

There's only one way to deal with both of them. Don't deal with them. I have yet to run across any situation in which I absolutely had to have an item enough to deal with them.

 

[rpracing]

That is correct.

Return policy only applies if the buyer wants to return a non-defective item because he or she changed their mind.

Cheers

Mike

Alot of "buyers" will just claim SNAD even though they changed their mind or broke it themselves.

And as for the "must accept paypal" crap to sell anything, isnt there some anti-trust thing that this would fall under? Not to mention their 21 day "hold" which they will randomly enforce and pocket the interest.

 

[mneary]

Alot of "buyers" will just claim SNAD even though they changed their mind or broke it themselves.

And as for the "must accept paypal" crap to sell anything, isnt there some anti-trust thing that this would fall under? Not to mention their 21 day "hold" which they will randomly enforce and pocket the interest.

Yep, bad buyers can file SNAD and cause a lot of problems for an honest seller...

I'm in 2 minds about the PayPal hold policy, though. If they had that policy in place when I got ripped off, the seller would not have been able to take my money and just disappear :frown:

Mike

 

[joeburke]

I'm also a member on a guitar related forum. Barely a week goes by that someone doesn't get hosed on eBay. It really has become a pretty sad shell of it's former self. I haven't bought or sold anything on there in years now.

 

[vindex1963]

I just sent the buyer a scathing note so I'll probably be removed anyway.

Ebay called me at home just now as a courtesy call from the resolution center to follow up and make sure I was satisfied with the resolution. I'm thinking that person probably wishes they hadn't called. I really let Ebay have it.

I can't end my account until the lens is delivered and the resolution completed.

Going forward I'll make it my purpose to stop anyone I can from selling anything on Ebay. In a nice respectful to the person way of course. I'll just let them know what happened to me. I paid a good percentage of the sale to get screwed and I don't get that back. Nice.

 

[Joves]

I think it is time that everyone who has had Ebay/PP take the money from their account due to a scam to start flooding the Federal Trade Commission, and the FCC for wire fraud. Or charges with states attorney generals to get them filing fraud charges. What Ebay since it owns PP is doing is charging you to steal money from you, with no form of recourse to dispute any of it. They just do it when ever they please without notifying you till after the fact. Put up an Ebay is a thief page to get it organized. It seems that is the only way to cure injustice anymore.

 

[NEF Said]

I just sent the buyer a scathing note so I'll probably be removed anyway.

Ebay called me at home just now as a courtesy call from the resolution center to follow up and make sure I was satisfied with the resolution. I'm thinking that person probably wishes they hadn't called. I really let Ebay have it.

I can't end my account until the lens is delivered and the resolution completed.

Going forward I'll make it my purpose to stop anyone I can from selling anything on Ebay. In a nice respectful to the person way of course. I'll just let them know what happened to me. I paid a good percentage of the sale to get screwed and I don't get that back. Nice.

Ouch! Very sorry to hear that. I've never sold on eBay and only bought once (an old MF lens just recently). I usually try to sell on the Cafe or at work.

Let us know how it all plays out. Hoping for some satisfaction for you...

Regards,

 

[FrankieB]

I don't think you can close a funding source whilst there is a transaction involvement of any kind.

You can close your bank account and call your credit card company and say you lost your card and they will issue you a new account number. Pay-Pal would not be able to charge your accounts. They will most likely try and collect through a debt collector and your credit score will take a hit. I am not encouraging this kind of behavior, but I would play hard ball with the buyer.

I would make a video of opening the box to record what was returned and go to the post office and file a report for mail fraud if the buyer sends other then what was sent. I would also file a police report with the local buyers police dept, or at least call them to see what can be done. There is also an internet fraud website (I forget the name) and I would file a report with them.

I would let the buyer know that I will file a report with the post office for mail fraud and wire fraud, and that is a felony and I will go to any length to prosecute him to the full extent of the law.

I have had similar problems with thieves on Ebay, and each time I told the buyer that I am working with Ebay to solve the problem to make it right, but I will report him to the police if he tries to rip me off, and mail/wire fraud is a serious offense, and suddenly everything was Ok with the buyer. I am always courteous with the buyer and I don't accuse him of wrong doing, but I state I have had problems before with thieves and this is how I handle it. Best of Luck

 

[WizardOfOz]

The buyer should be returning this lens with some sort of tracking on the package. Do everything you can to avoid taking delivery of that package. After 3 delivery attempts, it should be returned to the buyer. Until the buyer can prove you've received the package, Ebay/Craigslist can't refund their money.

I also believe they do not have the LEGAL right to do what they're doing. They always throw out legalities on us, they need to play by the same rules. 14 Days is 14 days. Not 24. They need to figure out a way to reverse the transaction. There has to be a way they can do this.

There is a flaw with this and I know from first hand experience.
If the buyer returns the package and only has a delivery confirmation and nothig else, the postman can put the package on your doorstep, scan the
package, and now the delivery is completed in the eyes of eBay and PayPal.

There would be no way to avoid the delivery.

And, if the postman delivers it to the wrong adress, guess what - eBay and PayPakl will still see if delivered and the case will end there.

And of course, if your lens is sitting on the porch and someone comes along and takes it, eBay and PayPal won't give a damn because the confirmation says it was delivered.

Yep, I lost a lens that way.

 

[dking99]

There is a flaw with this and I know from first hand experience.
If the buyer returns the package and only has a delivery confirmation and nothig else, the postman can put the package on your doorstep, scan the
package, and now the delivery is completed in the eyes of eBay and PayPal.

There would be no way to avoid the delivery.

And, if the postman delivers it to the wrong adress, guess what - eBay and PayPakl will still see if delivered and the case will end there.

And of course, if your lens is sitting on the porch and someone comes along and takes it, eBay and PayPal won't give a damn because the confirmation says it was delivered.

Yep, I lost a lens that way.

You're right...sounds like you or someone you know has had the experience. Good to know!

You can close your bank account and call your credit card company and say you lost your card and they will issue you a new account number. Pay-Pal would not be able to charge your accounts. They will most likely try and collect through a debt collector and your credit score will take a hit. I am not encouraging this kind of behavior, but I would play hard ball with the buyer.

I would make a video of opening the box to record what was returned and go to the post office and file a report for mail fraud if the buyer sends other then what was sent. I would also file a police report with the local buyers police dept, or at least call them to see what can be done. There is also an internet fraud website (I forget the name) and I would file a report with them.

I would let the buyer know that I will file a report with the post office for mail fraud and wire fraud, and that is a felony and I will go to any length to prosecute him to the full extent of the law.

I have had similar problems with thieves on Ebay, and each time I told the buyer that I am working with Ebay to solve the problem to make it right, but I will report him to the police if he tries to rip me off, and mail/wire fraud is a serious offense, and suddenly everything was Ok with the buyer. I am always courteous with the buyer and I don't accuse him of wrong doing, but I state I have had problems before with thieves and this is how I handle it. Best of Luck

I like this idea. Adding the threat of police and the law will more than likely cause them to own up and cancel the dispute.

It also doesn't sound like this person has much knowledge when it comes to photography, so come up with some kind of claim as if you could "electronically track the serial number through the EXIF data in your pictures..." Not sure if that will work, but I am thinking of anything possible.

 

[Mad Hatter]

You can close your bank account and call your credit card company and say you lost your card and they will issue you a new account number. Pay-Pal would not be able to charge your accounts. They will most likely try and collect through a debt collector and your credit score will take a hit. I am not encouraging this kind of behavior, but I would play hard ball with the buyer.

This would work. Also I'm sure they might threaten to send this to a collection agency but I don't think they would, as I don't think it's free or even cheap to do so, but I could be wrong. Unless ebay/payscam has an in house collection agency, which wouldn't really surprise me.

Also it seems like alot of w@rk for what is probably not a ton of money, even for a working person. To me this is probably very much a principle thing, which I can understand. Myself I wouldn't shut down my bank account, or maybe I would depending on how POed I was. Canceling a credit card would be no big, but I've got a few different payments set up through my regular bank account and it would be a big pain in the bottom to shut that account down. However there's no way in hades that I would associate my bank account with paypal. The only CC associated with my payscam account is a little card with a $500 limit, which is typically maxed anyway because I use it to buy dodads on ebay, concert tickets and what not.

I would make a video of opening the box to record what was returned and go to the post office and file a report for mail fraud if the buyer sends other then what was sent. I would also file a police report with the local buyers police dept, or at least call them to see what can be done. There is also an internet fraud website (I forget the name) and I would file a report with them.

I would let the buyer know that I will file a report with the post office for mail fraud and wire fraud, and that is a felony and I will go to any length to prosecute him to the full extent of the law.

I have had similar problems with thieves on Ebay, and each time I told the buyer that I am working with Ebay to solve the problem to make it right, but I will report him to the police if he tries to rip me off, and mail/wire fraud is a serious offense, and suddenly everything was Ok with the buyer. I am always courteous with the buyer and I don't accuse him of wrong doing, but I state I have had problems before with thieves and this is how I handle it. Best of Luck

All great thoughts.

To the OP, I hope this works out for you.

 

[taat2d]

If you got the person's name from Ebay who admitted THEY made the mistake, why can't you file a claim in small claims court against them. You have the proof that you were offering a 14 day return and the buyer came to you wanting to return the lens 24 days later.

There is ABSOLUTELY NO WAY I'd take that package or return that money... IF possible!!