Thom Hogan is collecting data on various D500 Issues, look here

[Tim Robinson]

Mine has no battery issues I can see so far, I have used my old D810 battery and a new 20 series. I have WiFi off if that matters.
I do have issues with the Lexar 2000 SD card. I get CARD ERROR message after viewing an image. Power off and on seems to fix it.
The card works fine in the D7100 and D810.

I've had that issue with both of my UHS-II cards - verified with Bill a couple of days ago. One suggestion put out there was formatting the cards with SD Formatter 4. I did that today with both my 32GB and my 64GB cards and shot about 100 or so shots and reviewed them quite a bit and didn't have it happen again. I haven't shot with the 32gb card again yet - I'll try that tomorrow. The problem is fairly consistently inconsistent tho. Repeatable with effort.

 

[Retief]

I've had that issue with both of my UHS-II cards - verified with Bill a couple of days ago. One suggestion put out there was formatting the cards with SD Formatter 4. I did that today with both my 32GB and my 64GB cards and shot about 100 or so shots and reviewed them quite a bit and didn't have it happen again. I haven't shot with the 32gb card again yet - I'll try that tomorrow. The problem is fairly consistently inconsistent tho. Repeatable with effort.

"consistently inconsistent", that is a great way to put it. I have seen another report that the SD Formatter worked, let's hope this continues for you.

 

[Kerry Pierce]

I've had that issue with both of my UHS-II cards - verified with Bill a couple of days ago. One suggestion put out there was formatting the cards with SD Formatter 4. I did that today with both my 32GB and my 64GB cards and shot about 100 or so shots and reviewed them quite a bit and didn't have it happen again. I haven't shot with the 32gb card again yet - I'll try that tomorrow. The problem is fairly consistently inconsistent tho. Repeatable with effort.

I've seen this before, but your post has prompted me to try the SD formatter. I have two 64gb Lexar 2000x cards. Lexar will probably replace them, but if this formatter works, then it will save me the time and trouble to have them replaced. If it doesn't work, I'm only out a little bit of time.

thanks
Kerry

 

[Tim Robinson]

I put my 32GB back in to test out and it failed immediately, twice in a row, after using the formatting tool....put my 64 back in went out and shot about 300 pictures of seagulls at Ivar's (I'll post some later) and not an issue. So I'm RMA'ing that card.

 

[Retief]

That is what I had heard, Tim. The Formatter seems to help the 64gb, not the 32. I'll pass this along.

 

[Tim Robinson]

I still need to try it formatted exFAT - just weird....

 

[Montec]

I thought I would share some info with you all regarding the Lexar SD cards. I deep formatted it using the utility I got from Lexar's site and my next shoot went fine, no issues. I reformatted today before going out to shoot some stock car races and the issue returned. Very frustrating, cost me quite a few shots when the camera locked up. off/on and all is good again and no lost or corrupt data.

Hope a firmware update fixes this. I hate going the returning for replacement route.

 

[Tim Robinson]

I shot 500 photos tonight at a show with my very problematic 32gb card in body, with image review on, With several moments of burst, and reviewing same, and -0- problems. The only difference is the card is now formatted exFAT vs fat32.

 

[Retief]

I shot 500 photos tonight at a show with my very problematic 32gb card in body, with image review on, With several moments of burst, and reviewing same, and -0- problems. The only difference is the card is now formatted exFAT vs fat32.

OK, so if I understand you correctly, the 64GB card was helped by a run through SD Formatter 4, this did not help the 32GB card, but formatting it exFAT vs FAT32 did?

I wasn't sure what the difference was, so I looked it up and this is the difference I find interesting in this context:
"One of the major flaws of FAT32 is the rapid fragmentation of files. This is because the constant creation and deletion of files creates noncontiguous areas of free space. When large files are placed into these spaces, they are broken into many pieces to fit. exFAT uses a free space bitmap just like other modern file systems. This allows exFAT to find contiguous space where the file will fit, thereby reducing the occurrence of fragmentation."

Interesting, isn't it?

Thanks, I'll pass this on to Thom.

 

[Retief]

Hey, Tim, one other question. What happens after you reformat the card in camera? Hopefully it just clears the FAT and does not change the card from exFat back to Fat32, and back to the problem.

 

[Montec]

How do we change the format to exFat?

 

[Montec]

That is what I had heard, Tim. The Formatter seems to help the 64gb, not the 32. I'll pass this along.

It helped my 64g 2000x for the first use after formatting with the tool, after reformating with the camera it failed.

 

[Tim Robinson]

Hey, Tim, one other question. What happens after you reformat the card in camera? Hopefully it just clears the FAT and does not change the card from exFat back to Fat32, and back to the problem.

I will check it today.

 

[Retief]

How do we change the format to exFat?

Format on your PC and choose exFat. I am guessing that is what Tim did.

 

[Tim Robinson]

How do we change the format to exFat?

I had to format it on the PC vs in camera.

@Retief the interesting part about SD formatter is it automatically formats the 64gb card exFAT but the 32 fat32. I had to do it w/Windows to get the 32 on exFAT.​

 

[Montec]

I had to format it on the PC vs in camera.

@Retief the interesting part about SD formatter is it automatically formats the 64gb card exFAT but the 32 fat32. I had to do it w/Windows to get the 32 on exFAT.​

So that would make the exFat theory not valid in all cases as I had formatted my 64G 2000 card with the SD Formatter tool. I use a Mac...maybe that throws another kink in things.

 

[Montec]

I just reformatted with the SD Formatter tool again and will go do some shooting and chimping later...If it works fine and then fails again after I reformat in camera then that will at least narrow down the issue a bit.

 

[Retief]

I had to format it on the PC vs in camera.
the interesting part about SD formatter is it automatically formats the 64gb card exFAT but the 32 fat32. I had to do it w/Windows to get the 32 on exFAT.​

I had heard there was a difference, that sounds like what it is. Lets hope this helps to clear things up. Let me know and I'll pass on to Thom, or just let him know directly.

 

[Tim Robinson]

Hey, Tim, one other question. What happens after you reformat the card in camera? Hopefully it just clears the FAT and does not change the card from exFat back to Fat32, and back to the problem.

Changes it back to FAT32....just tested it....and of course I can't it to fail again now THAT way either...ffs.

 

[Retief]

Changes it back to FAT32....just tested it....and of course I can't it to fail again now THAT way either...ffs.

What I wonder about, though, is if the format to exFat fundamentally changes something, like the fragmentation, and then when the camera formats it just changes the "name" while clearing the FAT. I have no clue how to tell either. Let's hope the problem stays away a few more days, or weeks, or months or years ....